Driver License Services – Appointments

February 10, 2021

 

The Department has resumed all in-office driver license (DL) and identification (ID) card services by appointment only. These services include renewal transactions. Please review the following information before scheduling your appointment below.

NOTE:  The waiver on expiration dates for DL and ID cards ends on April 14, 2021. DPS encourages customers who need to renew to schedule an appointment at their local driver license office online. 

If your driver license has expired, and your scheduled appointment is on or after April 15, 2021, you may request a temporary license to operate a motor vehicle until your appointment date*.  This extension does not apply to a Commercial Driver License (CDL) holder. In order for your request to be processed, your request will need to be submitted through our Contact Us page.  When submitting your request, please complete all of the requested fields and include the following information in the Questions section of the form:  

  • Date of your appointment
  • State that you are requesting a Temporary License (requests that do not reference this will not be processed)

*If you have an appointment scheduled on or before April 14, 2021 you are not eligible to obtain a temporary license.  

The waiver, granted by the Governor’s office in March due to the COVID-19 pandemic, applied to DLs, commercial DLs, commercial learner permits, ID cards and election identification certificates that expired on or after March 13, 2020.

If your driver license is currently expired, you may download a copy of the Verification of Driver License Expiration Extension (PDF) notice to use until April 14th, 2021 or the date your driver license is renewed, whichever occurs first.  All local and state law enforcement officials have been notified of this expiration waiver.

The Department encourages all eligible customers to conduct their driver license services online.  For more information, please visit our webpage on Driver License Services, Extensions, Waivers, and Covid-19 Information.

To assist customers needing DL services, designated offices will be offering expanded hours from 7 a.m. to 7 p.m. Monday through Thursday, and 7 a.m. to 5:30 p.m. on Fridays, beginning January 4, 2021.

To ensure the safety of all customers, as well as our driver license office personnel, you will be required to comply with the following for your appointment:

  • Services are by scheduled appointment only. Walk-in appointments will be available on a limited basis at all driver license office locations.
  • If you are having difficulty scheduling an appointment on a preferred day, please know all DL offices do have a limited number of same-day appointments available on a first-come, first served basis, that fill up quickly. Customers who book these appointments at the office can then leave and return at their designated appointment time. Individuals without an appointment will receive instruction and assistance in setting an appointment for a future date and time.
  • All customers will be screened prior to entering the building. Screening will include having your temperature taken, and you will be asked if you or any person you have been in contact with for the previous 14 days has had any of the following symptoms:
    • Cough
    • Shortness of Breath
    • Fever/Chills
    • Body Aches
    • Vomiting
    • Diarrhea
  • All customers visiting the driver license office are encouraged to wear a face mask or facial covering
  • Social distancing must be followed (6 feet apart)
  • Only customers will be allowed into the building, with the following exceptions:
    • ADA accommodations
    • Customers with small children
    • Elderly persons
    • Business needs (parental authorization, residency/address change, etc.)
  • Credit cards are the preferred payment. Money orders, cashier's and personal checks will be accepted (for the correct amount)
  • Cash will not be accepted

If these requirements are not met, you may be required to reschedule your appointment at a later date.

For additional information, see the Frequently Asked Questions provided below.

Schedule a driver license appointment

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1. How do I schedule an appointment at a driver license office?

To schedule an appointment please visit our website at https://public.txdpsscheduler.com.

2. If I don’t have an appointment will I still be able to go into a driver license office and be served?

If you arrive at a driver license office without an appointment, you will be able to use a self-service kiosk in the driver license office to schedule an appointment if one is available that day, or schedule an appointment for another day or different location.

3. When I go online to schedule an appointment, I don’t see my local office; why is that?

If your local office is not listed, there are currently no available appointments. Please select the next closest office to review eligible appointment dates.

If you are having difficulty scheduling an appointment on a preferred day, please know all DL offices do have a limited number of same-day appointments available on a first-come, first served basis, that fill up quickly. Customers who book these appointments at the office can then leave and return at their designated appointment time.

4. What kind of appointment can I schedule (i.e. obtain permit, ID card, duplicate, change address, new DL, CDL, renewals….etc?)

All driver license and identification card services are available for you to schedule.  In addition to this, the appointment scheduler will also advise you if you are eligible to complete the service online at https://texas.gov/ without visiting a driver license office.

5. I am moving to Texas from another state/country. Do I have to have an established Texas driver license or identification card to schedule an appointment?

No. The appointment scheduler will ask you a series of questions to determine if you have previously established a driver license or identification card in Texas. The scheduler will allow appointments for new and existing Texas customers.

6. Can I schedule an appointment for another person?

Yes, provided you have all of the required information; however, this is not recommended.

7. What do I do if there are no appointments available at my local driver license office?

If there are no appointments available at your local driver license office, you will need to schedule your appointment at another location or you can check back at a later time to see if there is a cancellation. Walk-in appointments will be available on a limited basis at all driver license office locations.

8. What should I do if I can’t schedule an appointment before my driver license or identification card expires?

Please check to see if you are eligible to renew your driver license or identification card online at https://texas.gov/. If you are not eligible for online renewal, you will need to schedule your appointment as soon as possible at a driver license office. Texas allows customers to renew driver licenses and identification cards up to two years in advance of the expiration date.

9. What if I don’t see the service I need to schedule my appointment?

If the service you need is not listed in the service types provided to you, please select “Service Not Listed” to schedule your appointment.

Please note – REAL ID and Texas law only permits a person to hold a driver license or identification card, but not both (Texas Transportation Code Section 521.183). Customers in possession of either of these will not be offered the option to schedule an appointment for the other. Customers needing to make this type of appointment will need to use the “Service Not Listed” option when scheduling the appointment, and be prepared to surrender the existing DL or ID.

10. How far in advance may I schedule an appointment?

Appointments may be scheduled up to six months in advance.

11. How late can I be before my appointment is cancelled?

Appointments are cancelled after 30 minutes.

12. How early do I need to arrive at the driver license for my appointment?

Please arrive no earlier than 30 minutes prior to your appointment.

13. How do I change my appointment?

Please visit the appointment scheduler to reschedule. Your existing appointment will be automatically cancelled upon your confirmation of a new appointment.

14. How can I confirm my appointment?

Confirmation information is provided at the time the appointment is made, and can be obtained at anytime by logging back in to the appointment scheduler.

15. Will I get a reminder of the upcoming appointment?

You will have the option to receive reminders by way of email or text message when you make your appointment.

16. Can I get reminder by email or text message on my phone?

When you make your appointment, you will have the option to receive an email or text message reminder.

17. Can I still go online and renew my DL/ID, change my address, order a duplicate?

Yes. You can check your eligibility and complete these transactions by visiting https://texas.gov/.

18. If I cancel my appointment how long do I have to wait before I can reschedule the new appointment?

You may reschedule immediately after cancelling an appointment.