Public Feedback

Cathleen McClain

I just wanted to thank you for your responsiveness to our customers who request their data.

Phyllis McFarland

We certainly appreciated Ms. McFarland helping us with how to set up an appointment. Her one on one made the whole experience a pleasant experience.

Karla Mercado

I was at your El Paso Gateway office renewing my driver license. Karla provided exceptional customer service and made my experience a pleasure.

Christopher Mocko

Chris turned what could have been a long and boring task to get a Texas DL into a wonderful morning and a pleasant experience. He was very professional, courteous and a real pleasure!

Laura Molina

Laura was extremely helpful and sweet. She gave us options on what info we could give for my son’s school records. She was very patient as we tried to pull up his grades and attendance.

Mount Pleasant DLO

I wanted to inform you all, the ladies at the Mount Pleasant DPS site are extremely wonderful ladies! From the lady who attended us at the door, to Ms. Denise at the counter!

Zinthia Munoz

I brought my 91 year old mother into the Garland, Tx location on I-30 to get a new ID. After all the paperwork was completed, we went to Zinthia's window for her to complete the process.

Jennifer Nadeau

I had the pleasure of applying for a first-time Texas driver license at the 1600 W Loop DL Office in San Angelo.

Anita Nurse

You guys have a gem there in Anita. If she is an example of the employees you have, there is nothing to worry about.

Chris Orise & Stephanie Warren

Thank you so much to Stephanie and Chris at the Flower Mound Office on Canyon Falls Dr. The care and attention they gave to my daughter was above and beyond our expectations.

Pampa DLO

The ladies that I worked with were very professional and caring about the issue that I was having problems with.

Paris DLO

I want to send out a KUDOS to the Paris DL office staff. I needed to assist my daughter with getting her permit. I didn't have an appointment.

Laura Paxton

Laura is magnificent, and her personality is incredible. She’s superb, and I’m so happy we were able to talk to her.

Buronica Pickens

I have been working on trying to straighten out my driver license for several years now.

Plano DLO

Two years ago, I wrote a strong complaint after waiting with my son-in-law for six hours in one of the “super centers”. I dreaded having to renew my license in person.

Patsy Quinn

Patsy made my whole experience! I have never had such a great experience at a DPS office before. She was friendly and professional.

Lori Puckett & Sulphur Springs DLO

What a great bunch of ladies! We walked in today without an appointment and they were so helpful and kind. Everyone we met was there to help us.

Aliaas Rahim

I would like to recognize the outstanding customer service of Aliaas Rahim at your S. Gessner Driver License Office. I renewed my driver license and was fortunate to have Ms.

Rebeca Ramirez

A customer called to let us know she was very happy with Rebeca and her willingness to help.

Deshae Thornton

My son and I were assigned to Deshae Thornton at the Spring Mega Center and she was so nice and informative.

Waco Facilities Team

I want to send a special THANK YOU! to everyone who played a part in making this happen.

Debra Vahrenkamp & Janet Winkelmann

I wanted to inform you of the excellent work done by Janet and Debbie at the DPS Hillsboro office for not only me, but of every customer that came in while I was there.

Danique Tucker

I went to the Waco Driver License Office where Danique Tucker assisted in transferring my Louisiana permit to Texas.

Seth Thistle

Mr. Thistle was polite, accommodating, and helpful. He instructed me where to go and even escorted me to the counter where I was assigned to go.

Xia Tan

I wanted to let you know about the incredible experience I had while visiting your Carrollton Mega Center.