Identity Theft Information Guide

September 25, 2020


The only true defense against identity theft is prevention


  • NOTIFY THE POLICE OR SHERIFF’S OFFICE:  If you believe that your identity has been fraudulently used by another person without your consent, contact your local Police Department or Sheriff’s Office to file a criminal report.  Document the names and phone numbers of everyone you speak to regarding the incident.  List exactly what has happened, such as bad checks, credit card abuse or misuse of name, state driver license or identification card.  Follow up your phone calls with letters.  Keep a copy of the criminal report.
  • CONTACT ANY DRIVER LICENSE OFFICE:  After you have filed a criminal report, you may contact any local driver license office for assistance in determining the best course of action for your individual situation.  You will be asked to supply personal documentation for proof of your identity as well as criminal reports, copies of returned checks or cancellation information on credit card or checks.  You will also be asked to complete a Forgery Affidavit form that will need to be notarized.  A copy of the form can be obtained at any local driver license office or printed from Forgery Affidavit.
  • STOLEN IDENTITY FILE: In 1999, the Texas Legislature charged Sheriff’s Offices in Texas with the responsibility to establish a unique criminal file referred to as “The Stolen Identity File.”  Once the file has been established the Sheriff’s Office will report the information to a statewide file managed by the Department of Public Safety.  If you have any questions concerning this process, please contact your local Sheriff’s Office or the Error Resolution Unit in the Crime Records Service within the Department of Public Safety at (512) 424-7256.
  • NOTIFY CREDITORS AND MERCHANTS:  If unauthorized charges appear on your legitimate credit cards, cancel those cards and request replacement cards with new account numbers.  Cancel all unauthorized credit cards and close those accounts.  Monitor credit card bills for new fraudulent activity and, if found, report it immediately to the credit card issuers and credit reporting agencies.
  • NOTIFY YOUR BANK(s):  Ask them to flag your account and contact you regarding any unusual activity.  Take the following action in the event of such activity; if checks were stolen, place stop payment orders on them; if bank accounts were opened without your consent, close them.
  • AUTOMATIC TELLER MACHINE (ATM) CARDS:  If your ATM card has been stolen or compromised, contact the issuing financial institution and request a new card, account number, and password.  Do not use your old password, common passwords, personal identification such as the last four digits of your social security number, your date of birth, middle name, mother’s maiden name, address or anything else that could be easily discovered.
  • CONTACT THE SOCIAL SECURITY ADMINISTRATION: Report the unauthorized use of your personal information to (800) 269-0271; fax: (410) 597-0118; write: SSA Fraud Hotline, P.O. Box 17768, Baltimore, MD 21235; or visit their website:  Also call SSA at (800) 772-1213 to verify the accuracy of the earnings report on your SSN, and to request a copy of your Social Security Statement, or get a replacement SSN Card if yours is lost or stolen.
  • FEDERAL TRADE COMMISSION (FTC):  The FTC is one place to report ID theft to the federal government.  To file an identity theft complaint or request information call: (877) 438-4338, TTY: (866) 653-4261 or write Identity Theft Clearinghouse, FTC, 600 Pennsylvania Ave. NW, Washington, D.C. 20580 or   Be sure to ask for the free brochure: Take Charge: Fighting Back Against Identity Theft.
  • NOTIFY THE U.S. PASSPORT AGENCY:  Notify the U.S. Passport Agency to be on alert for anyone applying for a new passport fraudulently in your name:  U.S. Passport Agency, 1111 19th Street. N.W, Washington D.C.  20522-1705, (202) 647-0518 or at:


Request that a fraud alert and a victim’s statement be placed in your file.  Also, request a FREE copy of your credit report to determine if any accounts were opened without your consent and request the agency remove inquiries and/or fraudulent accounts stemming from theft.  As these agencies share information, notification to only one is necessary.

Equifax:  To request a credit report: (800) 685-1111.  To report fraud: (800) 525-6285 or write to P.O. Box 740241, Atlanta, GA  30374 or the website:

Experian: To request a credit report or report fraud: (888) 397-3742 or write to P.O. Box 9532, Allen, TX  75013 or website:

Trans Union:  To request a credit report: (800) 888-4213.  To report fraud: (800) 680-7289; write to P.O. Box 6790, Fullerton, CA  92634; or


If you have had a check(s) stolen or bank account opened fraudulently, report it to any major check verification company. Place a stop payment order on any invalid (or unauthorized) checks. Cancel your checking and savings account and obtain new accounts.


Consumer Credit Counseling Service:  Call (800) 249-2227 or write David H. Dungan Bldg, 8737 King George Dr, Suite 200, Dallas, TX  75235-2273

Privacy Rights Clearinghouse:  Call (619) 298-3396 (PST); Fax (619) 298-5681; or write 3100 5th Ave., Ste.B, San Diego, CA  92103 or visit the website:

Identity Theft Resources Center:  Call (858) 693-7935 (PST), or write P.O. Box 26833, San Diego, CA  92196 or visit the website:

Additional information on identity theft prevention and victim assistance:
Visit the website:


  • Never give your credit card number or other personal information on the phone, through the mail, or over the Internet unless you have initiated the contact or you are sure you know who you are dealing with.  Personal information includes:  your social security number, driver license number or account number(s), date of birth, place of birth, home address, mother’s maiden name or passwords.
  • When you order new checks, consider removing extra information such as your social security number, driver license number, middle name and telephone number.
  • Check your credit history and bank records frequently.  Look for signs of inaccurate or suspicious activity.
  • Keep detailed and accurate records of your banking, check writing, credit card and ATM usage.
  • Ensure that carbons on credit card receipts are destroyed.
  • Purchase a home shredder or completely destroy any items that may have personal information and identifiers, such as address, date of birth, social security number, driver license or identification card number, and account number(s), rather than discarding them in the trash.
  • To minimize the amount of information subject to theft, do not carry extra credit cards, your social security card, birth certificate or passport in your wallet or purse, except when needed.
  • If your cellular phone or long distance calling card has been stolen or if you discover fraudulent charges in your bills, cancel the accounts and open new ones.



The Texas Department of Public Safety provides the “Identity Theft Brochure” only as a convenience. USERS ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY, COMPLETENESS, CURRENCY AND SUITABILITY OF ALL INFORMATION CONTAINED HEREIN. The Department does not endorse, guarantee or warrant any of the referenced commercial products or services and any mention of commercial products or services is for informational purposes only. The Department has provided links to Internet sites maintained by third parties which may be of interest to users, but for which this agency has no responsibility. The Department makes no representations or warranties of any kind as to the accuracy or any other aspect of the information contained on such Internet sites.