Victim & Employee Support Services (VESS)

August 18, 2020

VESS Mission statement

The mission of the Victim & Employee Support Services (VESS) is to provide specialized resources for the prevention of, response to and resolution of crime-related, work-related and personal stress for victims of crime, department employees and their dependent family members.

Victim Services Program
For more information on this program, go to Victim Services

Employee Support Services

DPS knows that the success of the agency cannot be separated from the wellbeing of its personnel and their families. Texas DPS Victim and Employee Support Services employs licensed behavioral health staff who are located at DPS headquarters and all DPS regions to provide free and confidential support to DPS employees and immediate family members within the same household. VESS counselors act as navigators by providing consultations and referral assistance to community resources for identified needs. When indicated, VESS counselors may also provide short-term, solution-focused professional counseling for specific problems, including: marital conflict, parenting concerns, drug and alcohol abuse, job-related stressors, and grief or loss.

VESS office hours are Monday-Friday, 8:00 AM to 5:00 PM. DPS employees and their dependent family members may contact a VESS licensed professional directly to schedule an appointment. You may contact the VESS mainline at 512-424-2211 and you will be referred appropriately

Specific Support in Dealing with Covid-19 Related Stress

For any State of Texas employee who are covered under the Blue Cross Blue Shield HealthSelect insurance plan, this link will take you to providers in network as well as information regarding coverage, benefits and additional contact information: HealthSelect - Find a Doctor or Hospital.

For assistance after hours related to COVID-19, use the following information provided by Texas Health and Human Services or call the 24/7 free hotline at 833-986-1919.

If you or someone you know is experiencing an acute crisis, please call 911, go the nearest emergency room, or call the National Suicide Hotline (24/7) at 800-SUICIDE (784-2433). In addition, the links below provide mental health and wellness information specific to the COVID-19 pandemic:

General Coping Strategies

Impact on Families

Tips for First Responders

Social Distancing

Maintaining Sobriety and COVID-19

Media Resources related to COVID-19

Grief and Loss During COVID-19