Public Feedback

Greg was amazing. He clarified all the information he provided, was very professional, knowledgeable, and proactive. You have a winner on your hands.

I was recently in your Lampasas office to get my license renewed. I happen to drive by the office in Lampasas around 11:45 AM and fortunately there was no one there for an appointment.

I was just in the Plano Driver License Office on Parker Road to renew my license. Thank you for offering scheduled appointment times.

I went to Plano driver license office located at W Parker Road 75023 to renew my expired Texas Driver License and was impressed!

Laura was very helpful. She made it worth the hold time.

Wendi was very customer service oriented. She helped me set up another appointment. She did her job RIGHT! Wendi was superb.

We recently visited the Paris DPS to obtain my son's permit. I wanted to let you know what a positive experience we had. I really enjoy the appointment concept.

I want to compliment Lt.

Absolutely remarkable! I am in San Francisco and lost my wallet and could not get into the system. Anita was great and alleviated my frustration. I wanted to give her five stars!

I was in Midland for work purposes and decided to upgrade my driver license while there. My number was called within five minutes of checking in for my appointment.

Your girl Janessa is a miracle worker. You are very fortunate to have her. She is outstanding and went above and beyond. I wanted you to know that.

I would just like to give kudos to the Texas Department of Public Safety office in Port Lavaca, Texas. Ms. Kelli H. and Ms. Kelli W. are just awesome!!!

I wanted to take a minute to send a quick note and give many thanks to Amy Johnson at the Carrollton Mega Center.

I just wanted to comment on the service I received from Cheryl. She exhibited outstanding interpersonal skills and answered all my questions in a friendly manner.

Carmen was a delight. It is hard to get good customer service, and Carmen did a wonderful job. She was pleasant and happy from the beginning.

Barbara was so nice and went out of her way to help. I couldn’t ask for better customer service.

I would like to compliment Kristie. She went out of her way to help me with my paperwork. She had to explain the procedure a few times because my English is not that good.

On August 21, 2021, my wife and I experienced a tread separation on one of our trailer tires while traveling west of Bellevue, Texas.

From entering the door, to the clerk window for processing, the process and experience was very professional and pleasant. All employees were friendly and helpful.

Normally I dread having to go to DPS. This time it was a pleasant experience. Jim was extremely helpful, patient, and answered all of my questions.

I really appreciate and would like to thank you for the service provided. Specially to Mr. Terry Laborde who was very polite, professional, and helpful.

While out with my wife and children, we were pulled over by Officer Laferney. I care about what my kids see in a DPS officer or any law enforcement representative.

Virginia is very efficient and very knowledgeable. She was able to give me the information today that I have needed for the past two years to get my license. She was worth the wait.

When you go into a building and the first thing you must do is take a number, often times that's a good indication of how you will be treated. Thankfully that was not the case this time.

I went to get my license renewed yesterday at the Hearne DPS office. I was immediately impressed with the patience and kindness of the two women employees working there.