Public Feedback

Barbara was so nice and went out of her way to help. I couldn’t ask for better customer service.

Melissa did a great job assisting me.

I wanted to thank Eva for helping get my license that was being sent to the wrong zip code. I am traveling to Colorado very soon and needed it.

When you go into a building and the first thing you must do is take a number, often times that's a good indication of how you will be treated. Thankfully that was not the case this time.

I would just like to give kudos to the Texas Department of Public Safety office in Port Lavaca, Texas. Ms. Kelli H. and Ms. Kelli W. are just awesome!!!

I was in Midland for work purposes and decided to upgrade my driver license while there. My number was called within five minutes of checking in for my appointment.

I just wanted to thank you for your thorough response. Your reply is a first and greatly appreciated.

I really appreciate and would like to thank you for the service provided. Specially to Mr. Terry Laborde who was very polite, professional, and helpful.

We visited the McKinney Driver license office.

Carmen was a delight. It is hard to get good customer service, and Carmen did a wonderful job. She was pleasant and happy from the beginning.

I moved to Texas recently, so I came to the Garland Mega Center DPS to get a driver license. I had a surprisingly positive experience!

I am a 79-year-old Vietnam veteran. Have seen much. I want to thank the DPS for the kindness and professional way I was serviced by Ms. Mitchell.

I went to Plano driver license office located at W Parker Road 75023 to renew my expired Texas Driver License and was impressed!

I waited a long time, and I wanted to speak to someone at the driver license office, but I was happy with the service that I received from Lauren.

Your girl Janessa is a miracle worker. You are very fortunate to have her. She is outstanding and went above and beyond. I wanted you to know that.

The Driver license office staff in Amarillo were very helpful with getting my license renewed. They were very efficient and polite. Everyone I encountered was helpful.

Trooper McCoy pulled my husband over for speeding. Trooper McCoy was pleasant, professional, and amiable during the entire stop process. He expressed concern for us.

Ms. Castro was very polite and helpful when I came in to apply for my Texas ID. She went above and beyond helping me because I needed certain documents of proof.

I was stopped by DPS Officer Sierra and let me just say how much I appreciate his kindness.

I am so impressed! I just renewed my license in person for the Homeland Security identification, and was expecting it to be a horrible experience, especially during COVID.

My wife and I visited the DPS office in Texarkana for the first time to surrender our out of state DL’s and get TX DL’s. We were helped by Saulena Anderson.

I visited the DPS office in Sherman to renew my driver license and was pleasantly surprised how quick and painless the process was.

I am 61 years old and I recently encountered the most delightful, efficient, and helpful DPS employee I ever have met. I was applying for the first time in Texas.

This compliment is for Jessica Richard and your entire team at 10810 Galveston RD in Houston office. I had an 8:00 am appt and was completely done at 8:10 am.

My son and I had an appointment for his permit at the Carrollton Mega Center.