Public Feedback

I wanted to take a minute to let the Texas Department of Public Safety know that I had an interaction with one of your State Troopers on 10-21-2020.

I renewed my license and it was the smoothest process I have ever experienced. The appointments work great and everyone I had contact with was so friendly and helpful.

I would like to give kudos to Offer Terry, C Region 1 District D area 15. I was having issues with my tire and I did not know how to work the tire machine. Officer Terry was willing to assist me.

I had a right rear tire blow out on 9/23/20. DPS Trooper Wall assisted me in changing my tire. Trooper Wall damaged his uniform helping me! I couldn’t have done it without them.

I want to commend Calvin Bass and all his coworkers at the S. Gessner location for their courteous and efficient service and for the improved appearance of the place.

I visited the DPS to renew my DL. I was impressed by the service I received and the COVID-19 safety protocols. My visit was fast and easy. Chere Bennett was really nice and knowledgeable.

I would like to commend the two women at the DPS office in Borger. They were professional, kind and a pleasure to work with in getting our Texas driver licenses. We were treated with respect and dignity.

I just wanted to share my positive praise for the experience I had today at the Carrollton DPS. Every worker I spoke to was very courteous and helpful.

My daughter and I had an appointment in Rockwall to get my daughter permit. Joyce was the representative that was assisting us and informed us that we have to have my daughter's original birth certificate not a copy.

Wynell Coleman was great. I am excited to move back to Texas and get my original license back. She welcomed me back and was very sweet about my excitement. Very helpful with the thumb print machine also.

I am writing a note to inform you how well organized, respectful and friendly the DPS in Columbus. All three women in the office were great.

I was very impressed by the friendliness and all the positive vibes that took place this morning while getting my son’s license at the Corpus Christi Office.

I had appointment at DPS office in Plano Office. I was overall very satisfied with ease of process and efficiency of the staff. I was in and out in 15 minutes. There was no wait and process was very fast.

I am writing this letter in commendation of the help that two of Texas' finest State Troopers gave to me, when my car had a flat tire on a Texas Interstate Highway on October 6, 2020.

Lisa Davis recently assisted me in the Rockwall office. She was calm, patient, and so friendly. This was the best experience I've ever had.

I just wanted to let you know what an amazing experience we had here at the driver license office! From the moment we walked in, everyone was friendly, encouraging and helpful.

I just wanted to reach out to you in regards to my experience at the Kingsville Driver License Office. Julia Flores and all your team, from being greeted to the moment I stepped out. Thanks ladies ❤

The entire process of renewing my driver license was nearly seamless. I was seen as soon as I arrived and was done in less than 15 minutes. No having to wait in line.

The DPS Plano office, in spite of these tough times, was quick, efficient, organized and very enjoyable. Tiffany Gilbert was friendly and helpful and we quickly finished. I was very impressed!

I had the best experience having my license renewed at the Dacoma location. It was a busy day because some of us were rescheduled after Hurricane Beta. The process with covid screening was quick and efficient.

Despite the additional safety measures with regards to COVID-19, I had a pleasant experience when I visited Driver License office in Amarillo today. All personnel was very polite, efficient, and professional.

I had a very nice experience with Jerica while getting my DL renewed at the Parker Rd. office in Plano. She was professional, polite, quick and kind. It was a pleasure working with her.

I would like to thank Evangeline Lopez, a license analyst IV in License and Record Service, for helping me receive my renewed license. I work overseas for the Army and there was a mix-up with my mailing address. Ms.

I scheduled an appointment with the New Braunfels DPS to renew my license and update my address. I finished what was needed and was trying to pay with my debit card and the machine kept saying bad read.

I wanted to brag on one of your employees, Felicia, from the McKinney office. I had an appointment to renew my driver license and change my name.