Public Feedback

Brenda was very kind and patient with me concerning everything I needed to obtain my DL. She was very knowledgeable and assisted me in a timely manner.

I renewed by driver license in person at the Hempstead office and had a very good experience. The reservation system and the Covid safety procedures both worked very well.

I went to the DPS in Brownsville to start my DL paperwork, from the start I was greeted, the COVID protocol was observed, there was no wait, and I went straight to provide my documentation.

My daughter and I went in for an appointment to the Canton office. Ravee was amazing! She was quick, efficient, great customer service overall. Greeted us with a welcoming smile and joked with us as well.

Thank you for serving us and the hard work that you have done so we can be safe. I know this isn't a gift, but it's the thought that counts and I really appreciate all of you.

I just wanted to send my thanks to Harlon Bell from the McKinney Driver License Office.

Just want you to know that we had a very good experience with 2 of your officers.

This was the easiest and best experience I have ever had at a DPS office. Lisa was so friendly and helpful while getting my son his permit. She even brought me my purse to my car that I left sitting on the counter!

I would love to compliment Jessica. I arrived at the DPS unaware that I needed a letter from my former state indicating that my expired license had an extension.

I was pleased to meet Officer Dial. He conducted himself with professionalism. He was courteous to us, considerate of our situation, and showed much needed grace in that moment.

Please be advised that because of the additional services provided by Vanessa, I was able to complete the necessary paperwork to obtain a duplicate copy of my driving license.

Sandra did an excellent job in assisting me. When I came in that office I was a little irritated. Sandra was patient and she listened to me. Sandra showed empathy as if she was in my shoes.

I was at the Garland Mega Center updating my driver license. The whole staff outside and inside the facility was amazing. Kudos to each and every one. With all the turmoil going on in 2020, my all of you stay safe.

My wife and I had a tire blowout on September 29, 2020. State Trooper Goch stopped immediately upon seeing us pulled over. He was so polite and asked if we needed assistance.

The DPS Driver License Office in Grand Prairie is being run in the most efficient, professional, and courteous manner! Praise the LORD! Thanking you guys for your patience in service.

I would just like to let you know how nice Sgt. Greer was when my son went to take his driver test. We had just gotten the plates for a new car and had no way of attaching the plate to the front.

I received a class 1 inspection. At all times before, during, and after I was treated with absolute courtesy and professionalism beyond what I've ever been treated in past inspections.

I am writing this commendation on behalf of CRP Investigator Cindy Hitt. While I was driving on a Texas Interstate Highway on October 6, 2020 my car had a flat tire.

On Sunday 10/25/20 I had a flat tire and had to pull off onto the shoulder. Trooper Juarez from Laredo pulled up next to me to ask if I was okay. I explained the situation and he graciously helped me.

The entire experience was surprising. Being able to schedule an appointment is a game changer! Timothy was courteous and patient.

I recently renewed my driver license at the Saturn Rd., Garland office. I want to express my appreciation to Alex and the other staff. The service was timely and Alex was so courteous, helpful, and informative.

PERFECT experience at New Braunfels DPS today. We came in from Austin for my daughter's permit.

I want to give a big Thank you to Texas DPS and particularly Trooper D. Perez on October 13, 2020. I was stranded with vehicle problems and waited well over an hour for a wrecker.

The DPS driver license employees at El Campo are extremely helpful, courteous and efficient. It is so refreshing to experience this kind of attitude and expertise especially during these difficult times.

I recently had to get a replacement TX Driver License, and Diana Rodrigues at the Midland DL Office was very helpful and knowledgeable with the process of replacing my license.