Consumer Complaints

September 11, 2020

If you become aware of a potential violation of Texas Occupations Code, Chapter 1702, by a licensed or unlicensed company or individual in the Private Security industry, you may submit a written complaint to the Regulatory Services Division (RSD). You may submit the complaint in any of the following ways:

  • Download PSP-22, complete the form and mail to:
    Texas Department of Public Safety
    Regulatory Services Division
    P.O. Box 4087
    Austin, Texas 78773

After you submit your complaint

A complaint will be reviewed and evaluated by a Regulatory Services Division staff member. The assigned staff member may contact you with questions or to seek additional information regarding the complaint.

Records Requests

Public access to certain records containing disciplinary action is available through the Office of General Counsel. Visit the Public Information Act for more details.