The Regulatory Services Division (RSD) Contact Center now offers extended hours to better serve its customers.

Representatives are available to assist you Monday through Friday from 7 a.m. to 6 p.m., by phone, email or by completing the form below.

Notice: On September 15, 2026, Capitol Access Pass (CAP) and Handgun Licensing (LTC) complaints, hearing requests, and document uploads will be handled by our new RSD Connect System. You will be automatically redirected to RSD Connect when choosing to submit a complaint, request a hearing, or submit documents.

Please complete each of the fields below and select the “Submit” button to send your request. DPS investigates alleged criminal violations of Texas Occupations Code, Chapter 1702, and administrative violations of Texas Administrative Code, Chapter 35. The information you provide in this complaint will be evaluated for jurisdictional authority, so be as complete as possible in the information you provide.

Note: All required fields are identified by an asterisk ( * )