Public Feedback

I was at the DPS office in Rosenberg office and had the pleasure of meeting Suzanne Runner.

I think there is a misconception about state services and service associated with it. Hailey was amazing and professional. She followed up as she promised.

As you know how nerve racking it can be when you renew your license, I would like to commend Audrey for making this a very pleasant experience.

Just wanted to send a quick message to say Rebecca Trigo at your Alice office is doing an amazing job.

I had the pleasure of being assisted by LaRonda.

I was traveling at a high rate of speed when Officer Anderson pulled me over. Although I was in the wrong, Officer Anderson was very thorough, but also very respectful.

I was stopped by Officer Reynolds in Caldwell, TX. I wanted to tell you how impressed I was with his professionalism and attitude.

Thank you so very much. It’s not often a person helps another the way you have. Our industry has seemed to become all about robots and no more friendly people.

On the evening of February 3rd, I was near the State Capitol building, leaving the Waterloo Park construction site and had a flat tire.

As we all know that going to DPS is not fun, but it is something that must be done. We took our son in to get his permit and the driver school had checked the incorrect box on form.

I was recently pulled over by Officer Nething. I just wanted to say that he was so friendly and very compassionate about our situation with us leaving to go to Louisiana.

Pat Murrell assisted me at the Terrell Driver License Office. I recently moved to Texas from out of town and my license was due to expire within two weeks of arriving.

On March 5, 2021 I was stopped for speeding by Trooper Moore. My wife and I were very impressed by the professionalism and courtesy displayed by Trooper Moore.

I want to take this opportunity to provide compliments for DPS Trooper T. Marfell.

I moved to Texas in Oct from OK. My first appointment was Dec 22 and I was turned away because my birth certificate from a Navy Hospital was a copy, its all I have ever had.

In my visit to renew my driver license, I was so impressed with everyone I came across from the folks at the door, in the lobby, eye exam. I couldn’t believe I was at the DPS in Houston.

I was dreading my appointment, partially due to bad experiences many, many years ago.

This morning I had the privilege of having Natasha Johnson work with me on an issue that I had in renewing my LTC. She was very helpful and thoughtful as we progressed through the issue.

Just want to say my conversation with you this morning was very professional and most helpful in every way. Thank you for caring for those whom you have to talk to.

Greetings DPS, I had an appointment to renew my driver license at the north Edinburg office. My appointment time was late in the day at 6:20 p.m.

Please accept my grateful thanks for employee Carie who helped me attain renewal of my license at the Garland Mega Center under difficult circumstances related to the COVID risk for senio

I was stopped by K. Balzekas. I was driving with my lights off and didn't even realize my mistake.

I have no words to express my gratitude to these two ladies who are the epitome of customer service.

Carina was nice and efficient. I always dread going to DPS, this was the most wonderful experience I have ever had in 41 years of driving.

I renewed my DL at the Denton office. I was extremely pleased and impressed at how well it went.