Public Feedback

I just renewed my license, earlier than needed in order to get the Real ID compliant DL card. Linda helped me with my application at the Garland Mega Center. She was polite, personable, and professional.

Sansulan was such an asset!

I had my driver license renewed in person at the Plano office this past week. The experience was significantly better than before.

I would like to recognize Harlon at the McKinney DPS office for outstanding customer service. Harlon was extremely courteous and personable at my Driver License renewal appointment.

I was late for an appointment and clearly traveling faster than the posted speed limit and knew it. Trooper Rucker was pleasant and professional, looked me in the eyes and related to me as a fellow human being.

Amanda Serna was friendly, courteous, kind and more than understanding of our needs. Amanda went above and beyond her duties for us.

Thank you to LaRonda and all of the team at the Plano Driver License Office for their exceptional and efficient service when I renewed my driver license.

On November 2nd, I had the pleasure of encountering Officer Wimberly while stopping to help a young man whose car was stalled and smoking at an exit.

My previous audit was with Chip Burleson, who was an ease to work with which, in my experience, was not the common type of auditor personality I was accustom to dealing with in state audits.

I visited the DPS to renew my driver license. Each employee was very friendly and helpful. Erica Barnes was very courteous and professional.

I had my appointment at the Carrollton Mega Center, and I just wanted to let someone know that I had a wonderful experience, I was served quickly, and social distancing was planned and executed very well.

A quick note to recognize the new process for accessing the license renewal system with the confirmation #. By far the quickest in-and-out DPS license experience I’ve ever had.

I would like to recognize your employee Frances Daniels. I came in to renew my license by appointment and Ms. Frances was so nice and patient. Her personality, knowledge, and customer service was A-1.

They say customer service is non-existent or rare in our world. I guess I experienced rare with two employees at the Carrollton DL office. Robert Davis and Eric Evans assisted with renewing my license.

We just returned from the Texas Department of Public Safety on Lamar, where my son got his driver license with Sabrina DeJesus.

What a delightful employee the DPS has in Detra Flakes! She helped me and my daughter while we were getting a first-time license.

This world is so filled with negativity and busyness that no one ever stops to see the good or thank others for the good in them. I am doing that right now.

Drove out to the DPS office in Hempstead and everyone was extremely nice and cordial. The gentleman outside checking folks in for appointments had a great demeanor and was prompt with paperwork and the process.

I just wanted to share the wonderful experience I had at the Lampasas office.

With COVID concerns, I was screened and interviewed before entering the San Angelo office. As I waited, I noticed all the employees disinfected each work station after every customer.

I would like to give kudos to Kaymi at the Garland Mega Center. Her computer froze twice during my transaction, but she kept her cool and remained professional the whole time.

I just wanted to say how great of a job Chata Morton did! She was very informative and patient. She knew her work and handle her job accordingly.

I just wanted to take a moment to say thank you to all the employees and the manager of the North Austin DPS office.

I just wanted to send a note about the exceptional service I received from Perla at your Spring Mega Center. She was knowledgeable and efficient in getting me in and out!

I wanted to say that I had an appointment today at the Plano Driver License Office and I will say it was excellent. All of the staff from walk up to exit were pleasant and helpful.