Wayne Mueller, Chief
Wayne Mueller currently serves as Chief of the Regulatory Services Division, being appointed to this position in December, 2018; he has been with the Department of Public Safety for 19 years overall. His initial focus in this role will be to lead the division through the 86th session and Sunset processes, implementing any changes mandated by the legislature. Thereafter, he will strive to continue the successes that the division has enjoyed through providing quality and timely customer service to the licensed population that falls under the division's programs.
Previously, Wayne served as Chief and Assistant Chief of the Administration Division, where he led core enterprise services for the agency, including facilities operations, fleet operations, asset management and enterprise project management. He was also involved in the oversight of purchasing, inventory management and human resources during his time there.
Prior to moving to the Administration Division in 2012, Wayne held the position of Assistant Chief in RSD. He was an integral part of the creation of the division in 2009, leading the organizational restructuring and significant change management that followed; after assembling a strong team, together they instilled the division's core principles that remain today: lean, efficient, nimble and scalable.
Before moving to the executive management side of the agency, Wayne spent 9 years in the Office of General Counsel. As Assistant General Counsel, he handled various legal issues for the divisions, but concentrated on regulatory law matters, and was heavily involved with the Vehicle Inspection program in particular.
Wayne graduated from the University of Texas at Austin in 1990 with a BA in Sociology/Government and received his law degree from South Texas College of Law in Houston in 1997. He completed the Governor's Executive Development Program through the LBJ School of Public Affairs in 2011.
Oscar Ybarra, Assistant Chief
Oscar Ybarra is the Assistant Chief of the Texas Department of Public Safety, Regulatory Services Division.
Joining the division in 2012, Oscar was attracted to RSD because of its “drive to accept change, and create solutions and systems to better serve Texans.” He’s been with DPS since 1994. His most recently assigned area was the Finance Division where he served for over 15 years. For the past 8 years, he has been working closely with Department leadership and the Texas Legislature, presenting the Agency’s budgetary needs. He said he has the utmost respect for DPS, its mission and employees. “DPS touches all Texans, either directly or indirectly, and I’m honored to be a part of it.”
Sherrie Zgabay, Senior Manager Operations and Shared Services (OSS)
Sherrie Zgabay began her career with the Department of Public Safety in 1987 and is privileged to have worked in various divisions including Driver License, Texas Highway Patrol, Regulatory Services, and most recently in Infrastructure and Operations. She joined the RSD leadership team in February 2019 as Senior Manager of Operations and Shared Services (OSS).
In her current role, Sherrie is leading the division's support team responsible for planning and executing a comprehensive range of administrative services to support the mission of Regulatory Services, focusing on employee development, creating process efficiencies, providing customer centric service through partnerships with stakeholders, and ensuring fiscal responsibility. She places strong emphasis on the Division Chief's initiative to build processes around the concept of Lean, Efficient, Nimble and Scalable (LENS).
The OSS team supports all recurring business activities and serves as the division's liaison for information technology, human resource management, financial services, data management, facilities, and fleet. Programs in OSS include: records administration and records management (including maintaining the portfolio of standard operating procedures and forms), and ensuring communications are updated on the agency website. Sherrie and the OSS team demonstrate a strong commitment to high standards by consciously practicing the DPS' four core values each day: Integrity, excellence, accountability and teamwork.
JoJo Heselmeyer, Senior Manager Regulatory Oversight Service (ROS)
JoJo is the Senior Manager responsible for the inspection and investigation activities of the Regulatory Services Division. JoJo is a passionate public servant, grounded in her belief that appropriate regulations promote health and safety and, therefore, contribute directly to saving the lives of Texans.
JoJo began her career with DPS in 1988. Her leadership skills were quickly recognized and, as a result, JoJo has served the agency in a leadership capacity for the majority of her career. The Regulatory Services Division (RSD) benefits from her wide array of experience, having worked in various programs within the Driver License Division and the Texas Highway Patrol Division during her 30-plus years.
JoJo served as the Vehicle Safety Inspection (VSI) chairman for the American Association of Motor Vehicle Administrators (AAMVA) in 2007, 2008 and 2009. In 1999, JoJo received a Director's Citation Award for implementing the State Inspection Database System (SIDS) and played a key role in the development and implementation of the state's first automated safety inspection program system.
JoJo's strong leadership skills and expertise in process improvement provides the driving force behind RSD's lean, efficient, nimble & scalable (LENS) initiative.
Christopher Sims, Senior Manager Licensing & Registration Service (LRS)
Christopher Sims is the Senior Manager responsible for licensing and registration operations of the Regulatory Services Division (RSD), overseeing application intake through issuance for the regulatory programs entrusted to DPS. Chris began his employment with RSD in October 2015.
Chris graduated from Texas Tech University in 1994 with degrees in English and Political Science. In 1996, he earned a Master of Public Administration degree from Texas Tech.
Chris began working for the City of Dallas in 1997, and was quickly promoted to the office of the Mayor and City Council. He spent the next three-and-a-half years working on a variety of important issues helping to shape the city. In 2000, Chris accepted a position with the Arlington, Texas, Police Department. He was the sole Police Policy Analyst, Accreditation Manager and member of the Senior Staff. In his seven-year tenure, he led two successful national accreditation on-sites and served as a member of the police department's leadership team.
In September 2007, Chris accepted a position with the Texas Department of Agriculture (TDA). For the past eight years, Chris served as a member of the Senior Staff for TDA and managed multiple areas including Licensing, Emergency Management, Facilities, Fleet/Transportation, Records and Risk Management for the statewide agency.
Jay Alexander, Major
Regulatory Compliance Service
Major Alexander is the commander of the Regulatory Compliance Service (RCS) which is responsible for compliance, eligibility, enforcement, evaluation, investigative support, and monitoring of Regulatory Services Division (RSD) programs.
Major Alexander has been a police officer since 1993. He began his DPS career as a trooper with the Texas Highway Patrol. He promoted to sergeant then to lieutenant before transferring to the Office of Inspector General, where he rose to the rank of captain. In 2010, he was selected for captain in the recently created RSD. In this position, he was responsible for oversight of building RCS. In 2012, he was appointed to major.
Major Alexander received his B.S. in Criminal Justice from Lamar University, and an A.A.S. in Criminal Justice from Kilgore College. He was awarded a master police officer and instructor certification from the Texas Commission on Law Enforcement. He completed the Northwestern University, Center for Public Safety, Executive Management Program, School of Police Command and Staff, and Supervision of Police Personnel. He also attended The Center for American and International Law, Institute for Law Enforcement Administration, School of Executive Leadership. He is the recipient of the NUCPS Executive Leadership Award and FBI LEEDA Leadership Trilogy Award
Major Alexander is honored to lead such a highly effective and exceptional group of personnel. He credits each of them for making RCS a success. Each day the RCS team strives to fulfill the division's mission to protect and serve the citizens of Texas through proactive enforcement of program statutes and rules.