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Still have questions? Find your answers here.

Our Customer Service Center receives a very large number of inquiries on a daily basis, often resulting in lengthy wait-times to speak to a customer service representative. To avoid this lengthy hold time on the phone, find answers to questions on various driver license topics by selecting a category below. If you still cannot find the answer to your question, you may contact us for further assistance.

Note: Links to additional information will be bolded in dark blue. Simply place your mouse over the link and click to access the information you are looking for.

   Section 1:  Applying for or Renewing a DL/ID/CDL
   1. Do I have to go into a driver license office to obtain a Texas driver license for the first time?

Yes.  All first time applicants and those transferring from another state will need to visit their driver license office for assistance.  The most convenient way to visit your local driver license office is to Get in Line, Online.  This will allow you to schedule an appointment for the service you need and avoid any lines.   


   2. This is the first time I am applying for a Texas driver license or identification card. What documents do I need to bring with me to the office?

There are several documents you will need to bring with you to apply for your first driver license or identification card.  To make sure you are prepared for your visit, please review and/or print our checklist on What to bring with you when applying for a Texas Driver License or Identification Card. We also recommend you visit our webpage on How to apply for a Texas Driver License for more information on the steps you will need to take in order to complete the process.


   3. When is the best time to visit a driver license office?

If you are renewing your driver license or identification card, you may be eligible to renew online and avoid an office visit.  Visit our webpage on How to renew your Texas Driver License, Motorcycle License or Identification card for more information.  If you are not eligible to renew online, or are applying for the first time, the most convenient way to visit your local driver license office is to Get in Line, Online.  This will allow you to schedule an appointment for the service you need and avoid any lines. 

Our full-time driver license offices are open Monday through Friday, with Mondays, Tuesdays, and Fridays being our busiest days.   The busiest times of the year are usually during spring break, summer and after all major holidays.


   4. Can I renew my driver license or identification card online?

You may be eligible to renew online if you did not renew online last time and you meet certain criteria.  For more information and to see if you are eligible, visit our webpage on How to renew your Texas Driver License, Motorcycle License or Identification card.


   5. What are the different ways you offer to renew a driver license or identification card?

Most driver licenses and identification cards can be renewed up to two years before and after the expiration date. You have several convenient options to renew your Texas driver license or identification card during this time, including:

  • Online
  • By Telephone
  • By Mail, or
  • In-person at your local driver license office.

For more information please visit our webpage on How to renew your Texas Driver License, Motorcycle License or Identification card.


   6. Why am I unable to renew online even though my last transaction was done in a driver license office?

Although you may have visited a driver license office to change your address or get a duplicate of a lost or stolen card, the reason you may not be eligible to renew online is because that every other renewal (specifically) must be completed in person at a driver license office. For more information regarding the requirements to renew your driver license online, please visit our Online Renewal Eligibility Requirements webpage.


   7. If I am not eligible to renew online, what documents will I need to bring with me to the office to renew my driver license or identification card?

   8. How early can I renew my driver license or identification card?

Most driver licenses and all identification cards can be renewed up to two years in advance.  For more information visit our webpage on How to renew your Texas Driver License, Motorcycle License or Identification card.


   9. I have finished with my driver license/identification card transaction; can you tell me where my card is?

To check the mailing status of your card, please visit our webpage Where's my driver license or ID card?


   10. I am out-of-state and need to renew my driver license or identification card, what can I do?

Please visit our webpage on How to Renew or Replace your DL or ID while you are out-of-state for information on how to renew while you are not in Texas.


   11. Why do I have to take a picture each time I conduct a driver license or identification card transaction in a driver license office.

Your photograph is one of the forms of authentication we use to prevent identification fraud.  We use an image verification process governed by Texas Transportation Code, Section 521.059


   12. Why am I required to present my social security card to obtain an identification card?

Texas Transportation Code, Sections 521.101(d) and 521.142(g) require the Department to collect an applicant's social security number for the issuance of a driver license or identification card.  The collection of this information assists with verifying your identity and preventing identity fraud. 


   13. Do I have to go to the driver license office in the county that I live in?

No, you can take care of your driver license or identification card needs at any driver license office. The most convenient way to visit your local driver license office is to Get in Line, Online. This will allow you to schedule an appointment for the service you need and avoid any lines.

If you need to replace or renew your driver license or identification card, you may be eligible to take care of your transaction online instead.  Visit Online Services Eligibility to determine if you are eligible and have the required information, then visit our Online Services webpage. 


   14. How can I find out if I owe any fees or if I am suspended?

You can check your driving eligibility and pay any reinstatement fees on our Driver License Eligibility webpage. 


   15. Do I have to provide proof of lawful presence for a change of address?

If you are not a US citizen, you will be required to provide documentation proving lawful presence for any driver license or identification card transaction.


   16. Why do I have to get a Commercial Learner Permit (CLP) prior to getting a Commercial Driver License (CDL)?

If you are applying for a CDL for the first time, or re-applying because your CDL has been expired for more than two years, the Code of Federal Regulations require you to obtain a CLP and hold it for a minimum of two weeks before you can apply for your CDL.  This permit allows you to practice on public roadways with a qualified CDL holder in the cab with you so that you may receive behind the wheel experience under a controlled setting.

To find out more information about the requirement to hold a CLP, please visit the Federal Motor Carrier Safety Administration's website on obtaining a commercial driver license. For information on the Texas process, visit our Commercial Driver License webpage.


   17. I am out-of-state and my CDL expired, what do I do?

You will need to return to Texas and visit your nearest driver license office location.  The most convenient way to locate and schedule an appointment at your closest driver license office is to visit our Get in Line, Online webpage. 

In accordance to 49 Code of Federal Regulations Part 383, a CDL holder must undergo a national driver record status check and provide self-certifications that can only be completed in a driver license office.  For more information, visit our Commercial Driver License webpage. 


   18. Do I need a medical examiner's certificate in order to apply for a Commercial Learner Permit (CLP)?

Yes. A valid medical certificate must be provided and maintained on file for all CLP and commercial driver license holders. For more information, visit our Commercial Driver License webpage.


   19. How do I get a copy of my Texas birth certificate?

To obtain a copy please contact the Department of State Health Services/Vital Statistics  or call 1-888-963-7111. For those born outside of Texas, please contact your home state's vital statistics bureau.


   20. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.


   Section 2:  Scheduling A Road Test
   1. Do I have to register before I can schedule my road test?

Yes, everyone must register at a driver license office before making an appointment to take the road test.


   2. Can the Customer Service Center schedule my road test for me?

No. The Customer Service Center does not have the ability to schedule road tests; however you can schedule, reschedule, or cancel your driving appointment online.


   3. Do I have to apply for a driver license before I can schedule a driving exam?

Yes. You must apply for a driver license before scheduling a driving exam. There are several documents you will need to bring with you to apply for your first driver license. To make sure you are prepared for your visit, please review and/or print our checklist on What to bring with you when applying for a Texas Driver License or Identification Card. We also recommend you visit our webpage on How to apply for a Texas Driver License for more information regarding the steps you will need to take in order to complete the process.


   4. How far in advance can you schedule a road test?

A road test can be scheduled up to 90 days in advance using our online scheduling system.


   5. Do I have to provide my own vehicle for the driving test?

Yes, you will need to provide a vehicle along with proof of insurance for that vehicle for the road exam.


   6. Do I have to be listed on the insurance policy for the vehicle I am using in my road exam to take the exam using that vehicle?

A named insurance policy only authorizes the individuals listed on the insurance card to drive the vehicle that is listed on the card. Therefore, if the vehicle has a named insurance policy, your name must be listed as an authorized driver. If the vehicle does not have a named insurance policy, proof showing that anyone is allowed to drive the vehicle must be provided.


   7. I recently purchased a vehicle and it still has the paper license plates. Can this vehicle be used for my driving exam?

Yes, this vehicle can be used for a driving exam as long as the plates state that they are buyer plates and not dealer plates.


   8. I'm from another state and my vehicle does not have a front plate, can I still use this for my driving test?

Yes, you may use a vehicle registered in another state, provided the vehicle complies with the registration laws in that state.


   9. Can I schedule a driving test for my child who is over 18 years old?

Yes, as long you know all of the correct login information, you will be able to schedule their exam through our online scheduling system.


   10. What vehicles do I need to bring to my motorcycle exam?

You must provide both the motorcycle and a vehicle and driver to follow you during the driving test for a motorcycle license.


   11. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 3:  Issuing A Temporary Permit
   1. How long is my temporary permit valid?

A temporary permit is valid for 45 days from the date of your driver license transaction.  You may check the mailing status of your card at Where's my driver license or ID card?


   2. How can I get a temporary permit for an interlock license?

To request a temporary permit for an interlock license, please email Driver Improvement.


   3. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 4:  Lost Driver License/ID Card
   1. What documents will I need to bring to the driver license office to replace my driver license or identification card?

You can find information on replacing your lost or stolen card by visiting our webpage on How to Replace your Driver License, Commercial Driver License or ID Card.


   2. How much will it cost to get my driver license/ID card replaced?

It will cost $11 to get a duplicate driver license/ID card.


   3. Can I order a replacement for my driver license/ID card online?

Yes. However, you will need to know your name, date of birth, most recent audit number and last four (4) digits of your social security number in order to login to the online system and order the duplicate driver license/ID card. For more information, please visit our webpage on How to replace your driver license, Commercial driver license or ID card.


   4. I am a resident of Texas who is currently in another state and I have lost my driver license or identification card. What do I need to do to get it replaced?

Obtaining a replacement online is the simplest way to replace your lost driver license or identification card.  To determine if you have all of the necessary information needed to request a replacement online, visit our Driver License Renewal, Replacement or Change of Address webpage.  If you do not have the information needed to replace it online, simply complete an application for replacement by mail and submit it to us for processing. 


   5. I have been a victim of identity theft. Is it possible to get a new driver license/ID card?

Please visit our Identity Theft Information Guide and How to replace your Driver License, Commercial Driver License or ID Card webpage for information on what to do if you have become a victim of identity theft.


   6. If I need to replace my license, do I have to go to a driver license office in the county that I reside in?

No. You can visit any driver license office in the state of Texas to obtain a replacement driver license or identification card.  You may also be eligible to obtain a replacement online.  For more information, visit our webpage on How to replace your Driver License, Commercial Driver License or ID Card.  


   7. I am not a resident of Texas. However, an officer took my license during a traffic stop in Texas and failed to return it. What should I do?

You can either contact the law enforcement agency in the city or county you were traveling through when the incident occurred, or you can contact the Department of Motor Vehicles in your home state for further information regarding license replacement.


   8. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 5:  Issuing A Driver Record
   1. How do I order a driver record?

Driver Records can only be ordered online or by mail.  Please visit How to Order a Driver Record for further information and instructions.  You may also request your driver record by mail by completing and mailing the Application for Copy of Driver Record (DR-1) along with the appropriate fee.  If you request it by mail, please allow up to three weeks for delivery.


   2. I was charged twice for my driver record, how do I request a refund?

For inquiries regarding payment issues, please email our E-Commerce Section.   Provide a brief explanation of the error along with your contact information.  We will respond to your concern within 2 to 3 business days. 


   3. I do not have my audit number and I need to submit my driver record to the court as soon as possible. What can I do?

You must have your audit number in order to request your driver record online.  If you do not have it, it will be necessary for you to request your driver record by mail by completing and mailing the Application for Copy of Driver Record (DR-1) along with the appropriate fee.  You may also contact the court directly to determine if they will grant you additional time (an extension) so that you may obtain your driver record.


   4. There is a crash on my driver record that is not supposed to be there. How can I get it removed?

Please contact the Texas Department of Transportation at (800) 558-9368.


   5. Which type of driver record do I need to order for defensive driving?

Most courts require you to provide a Type 3A driver record, however, it will be necessary for you to contact the court directly to determine the type of driver record they require for your case.  Please visit How to Order a Driver Record for further information and instructions. 


   6. What is the password to print my driver record online?

The password to print your driver record is your driver license number.


   7. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 6:  Reporting An Error On A DL/ID
   1. I paid for a renewal, but when I received my new license the expiration date did not change. How can I get this corrected?

Please email our License Issuance Service for assistance. Provide a brief explanation of the error along with your contact information.  We will respond to your concern within 2 to 3 business days. 


   2. There is a drug conviction on my record that isn't supposed to be there, how do I get that resolved?

Please contact the court that reported the conviction to the Department so that they may issue a correction. It may be necessary for you to provide evidence or documentation to the court proving you are not the individual in question. Once the Department receives the correction, please allow 14 to 21 business days for your driver record to be updated.


   3. There is an error (height, gender, date of birth, eye color, spelling of name/address etc.) on my driver license/ID card. How can I get this information corrected?

Please email our License Issuance Service for assistance.  Provide a brief explanation of the error along with your contact information.  We will respond to your concern within 2 to 3 business days. 


   4. My license says that I am an organ donor even though that is not what I selected on my driver license application. How can I get this information corrected?

Please email our License Issuance Service for assistance.  Provide a brief explanation of the error along with your contact information.  We will respond to your concern within 2 to 3 business days. 


   5. How do I get a new photo on my driver license/ID card?

To get a new photo on your driver license/ID card, you must visit a driver license office and order a duplicate for $11.


   6. I just received my card in the mail and it has my name but someone else's photo on it. How can I get this corrected?

Please email our License Issuance Service for assistance.  Provide a brief explanation of the error along with your contact information.  We will respond to your concern within 2 to 3 business days. 


   7. I am no longer required to register in the Texas Sex Offender Registration Program. How can I get this information updated with my driver license?

All registrations occur with your local law enforcement authority of the city that you reside in, or if you do not reside in a city, within the local law enforcement authority of the county you reside in.  For more detailed information and frequently asked questions about the sex offender registration process in Texas visit the Department's webpage on the Texas Sex Offender Registration Program


   8. I received my Limited Term License in the mail and I do not think the expiration date is correct. What do I need to do?

The expiration date on your license will match the lawful presence date confirmation received from the Department of Homeland Security. If you feel these dates are not correct or you have additional paperwork to provide, please visit your local driver license office for assistance.


   9. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 7:  Driver Responsibility Program (DRP)
    1. What is the Driver Responsibility Program (DRP)?

The DRP is a program that assesses surcharges on an individual based upon convictions for certain traffic offenses.  For more information on DRP, please visit our Driver Responsibility Program webpage.


   2. How do I check the status of my driver license or see if I owe any fees?

Our online License Eligibility system can help you view your driver license status and provide you with the necessary information you will need to get reinstated.  To determine your License Eligibility, visit our webpage on Checking Driving Eligibility & Pay Reinstatement Fees.


   3. Why does it take up to 7 business days to process surcharge payments?

Surcharge payments are processed by our DRP Vendor, Municipal Services Bureau (MSB). Due to the volume of surcharges that are processed by MSB, the normal processing time takes about 7 business days. For more information on DRP, please visit our Driver Responsibility Program webpage.


   4. Why didn't the court inform me that I would have to pay surcharges?

Information on surcharge assessments is provided on the back of the citation you were issued.  For more information on DRP, please visit our Driver Responsibility Program webpage.


   5. Why do I get assessed a surcharge once a year for three years?

The Texas Transportation Code Chapter 708 requires a surcharge to be assessed annually for three years.  Please visit our Driver Responsibility Program webpage for more information. 


   6. How is the money collected from surcharges distributed?

Surcharge payments are sent to the Texas Comptroller of Public Accounts, which distributes the funds according to state law. The Texas Trauma Fund receives 49 percent, The Texas General Revenue Fund receives 49 percent and DPS receives one percent for Driver Responsibility Program administration.


   7. Who determines how much the surcharge is going to be?

The amount of a surcharge is based upon the type of offense that was committed, as governed by the Texas Transportation Code Chapter 708

For a breakdown on the types of violations and their associated fees, please visit our Driver Responsibility Program webpage.  There you will find information regarding the surcharges assessed under the "Points System" and "Conviction Based" sections.


   8. How much are my surcharges?

Surcharge fees vary upon the type of offense that was committed.

For a breakdown on the types of violations and their associated fees, please visit our Driver Responsibility Program webpage.  There you will find information regarding the surcharges assessed under the "Points System" and "Conviction Based" sections.

If you require specific information regarding your driver license and any surcharge assessments, visit the Municipal Services Bureau (MSB) website, or contact MSB directly at (800) 688-6882.


   9. Can I submit my surcharge payments to DPS?

No. All surcharge payments must be submitted to the Municipal Services Bureau (MSB).  If you submit your surcharge payments to DPS, it will increase processing time and delay the reinstatement of your driver license. 


   10. How many points can I get before a surcharge is assessed to my record?

If you accrue 6 or more points, you will be assessed a surcharge.  For more information about point surcharges please visit our Driver Responsibility Program webpage.


   11. How long will I have to pay surcharges if my surcharge requirement is based on points?

Points are assessed for moving violations and will remain on your record for three years from the date of conviction. Each year, DPS will review your driver history and determine if you still meet surcharge requirement criteria (6 or more points). If your record indicates that you still have 6 or more points, then you must pay the surcharge again.

However, if you go 12 consecutive months from your most recent moving violation without a subsequent moving violation, a point will be deducted from the total number of points assessed. If your driver record indicates you still have 6 or more points, you will be assessed a new points surcharge.

NOTE: The reduction will only apply to surcharges from 2011-present.


   12. Can I pay all of my surcharges at once?

Yes. However, the advanced payment option is only available for qualifying first year surcharges assessed on or after 11/23/2014. To find out if your surcharges qualify for advanced payment, please contact Municipal Services Bureau at (800) 688-6882.


   13. What happens to my Advanced-Pay balance if the payment is returned by my bank for insufficient funds?

Insufficient funds (NSF) payments will be reversed from your account and an NSF charge of $30.00 will be applied. Your surcharge balance will revert back to the original balance owed and those surcharge accounts will no longer be eligible for the Advanced Pay option in the future. You will be required to pay the balance in full or enroll in an Installment Agreement by making the minimum payment. For information, please contact the Municipal Services Bureau at (800) 688-6882.


   14. Is there any assistance provided if I cannot afford to pay my surcharge?

The Indigency Program provides certain individuals the ability to have surcharges waived in order to maintain their driving privileges.  For more information, please visit our webpage on the DRP Indigency Program.


   15. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 8:  Reinstatement Fees
   1. Why do I owe a reinstatement fee?

There are four types of suspensions that will result in a reinstatement fee:

  • Departmental Suspensions (DI) – An administrative enforcement action resulting in the suspension of your driver license or privilege (ex. Driving While License Invalid).
  • Safety Responsibility Suspensions (SR) – If you fail to file and/or maintain an SR-22 (proof of financial responsibility), after an enforcement action has removed your driving privileges.
  • Administrative License Revocation Suspensions (ALR) – If you have refused or failed a blood/breath test, and it has resulted in the suspension of your driving privileges.
  • Education Program Suspensions – If you fail to provide proof that a Drug, DWI or Subsequent Education Program has been completed within the timeframe designated by statute.

For more information, please visit our webpage on Reinstating a Driver License.


   2. Why do I have more than one reinstatement fee?

There are several types of suspensions and each one can result in a reinstatement fee requirement. For a breakdown of the types of suspensions read question number one in this section.


   3. How can I pay my reinstatement fee?

Reinstatement payments can only be made online or by submitting your payment by mail.  To pay your reinstatement fees online, visit our webpage on License Eligibility. There is a $5.75 processing fee, and payments are applied immediately. 

If you would like to submit a personal check, cashier's check, or money order by mail, include payment for the full amount and include the driver's full name, driver license number, date of birth, and the following appropriate reinstatement fee codes specific to the driver's reinstatement.  See Question 1 under this section for an explanation of the different types of driver license/driving privilege suspensions.

Type of Fee
Administrative License Revocation (ALR)
Safety Responsibility (SR)
Departmental (DI)
Interlock
Occupational Driver License

Fee Code
ALR-0061
SR-0062
DI-2767
Interlock-0071
ODL-0074

 

Payments submitted by mail must be sent to the following address:

Texas Department of Public Safety
Attn: Central Cash Receiving (CCR)
PO Box 15999
Austin, TX 78761-5999

Please allow 21 business days for processing reinstatement fees paid by mail.


   4. Can I pay my reinstatement fee in a driver license office?

No. Driver License office locations only process driver license and identification card issuance and renewal transactions. For information on reinstating a driver license, see the previous question.


   5. I just paid my reinstatement fees, why do I now owe another fee?

The Department has been notified that you have been convicted for an additional offense or you have been suspended due to a subsequent violation. For more information on suspensions and reinstatements, please visit our webpage on Reinstating a Driver License.


   6. How long does it take for a reinstatement fee to be processed?

Reinstatement fees paid online are processed immediately while fees submitted by mail require 21 business days for processing.


   7. Are disabled veterans required to pay reinstatement fees?

Yes, the Texas Transportation Code does not authorize the Department to waive reinstatement fees.


   8. If I qualify for the indigency/incentive program, am I still required to pay the reinstatement fee?

Yes. Surcharges and reinstatement fees are not the same thing. Qualifying for the indigency/incentive program will help with the cost of surcharges, but it will not affect the reinstatement fee.


   9. Is there a program available to help me pay for my reinstatement fees?

No. Reinstatement fees cannot be reduced and/or paid in installments.


   10. When do I have to pay my reinstatement fee?

All reinstatement fees must be paid prior to applying for, renewing, or upgrading a driver license. This includes applying for an occupational or interlock driver license.


   11. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 9:  Failure to Appear and Failure to Pay (FTA/FTP)
   1. How do I find out if I have outstanding citations?

In order to find out if you have any outstanding citations, please contact OmniBase at (800) 686-0570 or visit Failure to Appear/Failure to Pay Program


   2. Why did I receive a Notice of Denial for Renewal of Texas Driver License letter?

You received this letter either because an in-state or out-of-state court has reported a Failure to Appear (FTA)/Failure to Pay (FTP) for a citation on your Texas driver license. Please contact the reporting agency for further assistance.


   3. I have already paid my citations, why am I still suspended?

It may take up to 7 business days for tickets to clear the system. Please check your ticket status at Failure to Appear/Failure to Pay Program. If the citation is listed under "Closed Violations" then you may go to License Eligibility to verify what may be affecting your license eligibility.

NOTE: If the citation is listed under "Outstanding Violations" you must contact the court where the ticket was paid. DPS can only assist you once the citation is closed.


   4. Can a customer service representative tell me if I have outstanding warrants?

No. Customer Service representatives do not have access to warrant information. It will be necessary for you to contact the issuing city or county directly for additional information.


   5. Why is my citation listed in both outstanding and closed violations in the failure to appear system?

Please contact Omnibase at (800) 686-0570.


   6. Is there a statute of limitations on how many years a court has to report an offense to OmniBase?

No, there are no statute of limitations regarding outstanding violations. For more information, contact the court directly.


   7. Why was I able to change my address before and now I am being denied a renewal?

All FTA and FTP's must be cleared from your driver record before you are able to renew your license. This type of denial will not prevent you from changing your address.


   8. I called the court and they said that I do not have any outstanding citations. What do I do?

First, check to see if the citations were processed under an old ID number. Then, if that is not the case, please contact Omnibase at (800) 686-0570 for further assistance.


   9. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 10:  SR-22 (Proof of Financial Responsibility)
   1. What is an SR-22?

An SR-22 is proof of state monitored liability insurance which can be obtained at an insurance company of your choice that provides insurance coverage for the state of Texas.

NOTE: SR-22's are not offered at all insurance companies.


   2. What types of convictions will require an SR-22?

There are several types of convictions requiring the filing of an SR-22, proof of financial responsibility.  These examples include, but are not limited to:  Driving While Intoxicated,  Drug Offenses, Driving While License Invalid, and  multiple convictions for No Motor Vehicle Liability Insurance.  For more information, please visit our webpage on Reinstating a Driver License.  


   3. How long do I need to have an SR-22?

You must maintain a valid SR-22 for two years from the date of your most recent conviction, or the date that a judgement has been rendered against you. Failure to maintain an SR-22 for two years without a lapse in coverage can result in additional enforcement actions and/or reinstatement fees.


   4. Why do I need an SR-22?

The Safety Responsibility Act, (Texas Transportation Code Section 601), requires a driver who is suspended for certain violations to file an SR-22 with the Department in order to maintain their driver license.  See question 2 above in this section for additional information on SR-22 requirements.    


   5. How long will it take to process my SR-22?

It may take up to 21 business days for the Department to process your SR-22. Visit the Reinstating Your Driver License page, to find ways to submit your SR-22.


   6. How will I know if you have received my SR-22?

To determine the status of your driver license and/or driving privilege and see if your SR-22 has been received and processed, visit our webpage on License Eligibility.


   7. If I send in an SR-22 a year after my date of conviction will I still need to maintain it for an additional two (2) years?

No. An SR-22 must be maintained for a total of two (2) years from the date of your most recent conviction; therefore, in this scenario you will only need to maintain it for one (1) more year. However, if a new conviction that requires an SR-22 is reported to the department, the length of your requirement may be extended.


   8. Can I send in my insurance policy/card in place of the SR-22?

No.  A SR-22 is a certificate filed by your car insurance carrier with the Department demonstrating you have continued automobile insurance coverage as required by the Safety Responsibility Act.  If you allow the SR-22 coverage to lapse, your driver license and/or driving privilege would be re-suspended and a new SR-22 and a $100 reinstatement fee would be required to reinstate your driver license.   For more information, please visit our webpage on Reinstating a Driver License.


   9. If I do not own a vehicle, will I still be required to get an SR-22?

Yes, you are still required to file and maintain an SR-22.  If you do not own a vehicle you may obtain a Texas non-owners SR-22 Insurance policy.  For more information, please visit our webpage on Reinstating a Driver License.  


   10. If I had insurance at the time of the citation, will I still be required to get an SR-22?

No. Your insurance company can submit a letter on company letterhead via fax/email/mail stating that you did indeed have insurance on the date in question.

  • Fax: (512) 424-2848
  • Email: Driver Improvement
  • Mail: Texas Department of Public Safety
            ATTN: ECS
            PO Box 4087
            Austin, TX 78773

Once the Department receives your correspondence, please allow 21 days for processing.


   11. If I received a ticket for "no insurance" or "failure to maintain financial responsibility" and I can provide proof of insurance for the date of the citation, will I still be assessed a surcharge?

If the offense date of the citation was after 6/1/2017 and you can provide proof of Insurance, for the date of the offense, all pending and future surcharges related to the citation will be waived. However, no refund will be given for surcharges that have already been paid.


   12. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 11  Driving While License Invalid (DWLI)
   1. What is the difference between a Mandatory DWLI and a Departmental DWLI?

A Mandatory DWLI suspension is placed on a record when you are specifically cited for driving while your license is invalid and subsequently convicted of the offense.

A Departmental DWLI suspension occurs when you are convicted of an offense or involved in a crash while your driver license is suspended, revoked, denied or cancelled.


   2. Why do I have a departmental suspension for driving while my license was invalid when I did not receive a ticket for that?

If you have been convicted of an offense or involved in a crash while your driver license is suspended, revoked, denied or cancelled, you are subject to a departmental suspension for the same period of time as the original suspension that caused the license to be invalid (not to exceed one year). This is mandated by the Texas Transportation Code Texas Transportation Code Section 521.292


   3. If the department intends to suspend my license for driving while my license was invalid, am I eligible for a hearing?

You are eligible for a hearing if your request is received within 20 days of the original suspension notice.

A hearing can be requested online or by fax, email or mail.

  • Fax: (512) 424-2501
  • Email: Hearings
  • Mail: Texas Department of Public Safety
            ATTN: ECS
            PO Box 4087
            Austin, TX 78773

   4. If my driving privilege is suspended as a result of a departmental DWLI, will I be required to pay surcharges as well?

No. Surcharges are not assessed for departmental suspensions.


   5. How long does a departmental DWLI suspension last?

Departmental suspensions for a DWLI will last for the same period of time as the original suspension that caused the license to be invalid (not to exceed one year).


   6. If my license is suspended for a departmental DWLI will I be required to pay a reinstatement fee? And if so, when will it be due?

Yes. The reinstatement fee must be paid prior to any modification or renewal of your driver license. This includes the application for an occupational or interlock license. Visit the Reinstating Your Driver License page, to find ways to pay your reinstatement fee.


   7. Am I able to request a hearing for a Mandatory DWLI suspension?

No, a mandatory suspension is not eligible for a departmental hearing. In this case, the court has already rendered the final verdict.


   8. Can I get a mandatory DWLI removed from my record?

Only if the conviction was submitted in error. The original court must fax a DPS correction form to the Conviction Reporting Department at (512) 424-5809 requesting that the ticket be removed from your record. The request must include both the citation number and the date of offense. It may take up to 10 business days for the record to be corrected.


   9. If I am convicted of driving while my license is invalid, will I be required to carry an SR-22?

Yes. Additionally, the SR-22 must be submitted to the department and maintained for two (2) years from the date of conviction. Visit the Reinstating Your Driver License page, to find ways to submit your SR-22.


   10. If I am convicted of driving while my license is invalid, will I be required to pay surcharges?

Yes. You will be assessed a surcharge once a year for a total of three years. For more information pertaining to surcharges, please visit the Municipal Services Bureau (MSB) website.


   11. How long do mandatory suspensions last?

A mandatory suspension can last up to two (2) years. However, you may be eligible for an occupational driver license.


   12. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 12:  Medical Advisory Board (MAB)
   1. Why have I been referred to the Medical Advisory Board?

If you have been referred to the Medical Advisory Board, it is because the Department has received information indicating that you may have a disorder or disability that precludes you from safely operating a motor vehicle. For additional information visit our Medical Advisory Board webpage.


   2. How do you refer a MAB case?

Any individual may anonymously submit, in writing, their concern of a driver who may have a medical condition that could affect their ability to safely operate a motor vehicle. In as much detail as possible, explain who the individual is (Name, Date of Birth, Address, etc.) and why it is unsafe for them to operate a motor vehicle. When submitting the written statement, avoid personalizing information by focusing on the facts. For further information, please visit our Medical Advisory Board webpage.


   3. What do I need to do in order to resolve this if I have been referred to the Medical Advisory Board?

All cases are different. Traditionally, your court order is good for the issuance of an occupational driver license for the term of your suspension, in one year increments.


   4. If my license gets revoked as a result of a MAB investigation, will I be required to pay a reinstatement fee?

The court order will act as a temporary driving permit for 45 days from the date signed by the judge and certified by the court. This process is to allow you an opportunity to submit all documents and fees to the Department for processing so that your occupational driver license can be issued.

If you have never held a driver license, or your driver license has been expired for more than two years, you are not eligible to utilize the court order as a temporary driver license and will be required to obtain the occupational driver license first before you will be eligible to start driving.


   5. Can I request a hearing to contest a MAB suspension?

You are permitted to operate a motor vehicle only within the terms provided by the court order. You are required to keep your court order in the vehicle with you at all times and present it along with your occupational driver license upon demand by a peace officer.


   6. Can I find out who referred me to the Medical Advisory Board?

You may submit an open records request to the Department to obtain information about your MAB referral.


   7. When does the Medical Advisory Board (MAB) meet?

The Medical Advisory Board meets every two weeks on Thursday.


   8. If my license is revoked as a result of a MAB investigation, may I get an ID card?

Yes. Prior to the issuance of an ID, you will be required to surrender your driver license and provide all of the required documentation. For more information on obtaining an ID, please visit our How to apply for a Texas Identification Card webpage.


   9. If my license is revoked as a result of a MAB investigation, am I eligible for an occupational license?

No, if you are revoked due to MAB, you are not eligible for an occupational license.


   10. Will a MAB referral show on my driver record?

No. However, if your license is revoked as a result of a MAB investigation, the revocation will show on your driver record.


   11. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 13:  Occupational License
   1. What documentation do I need to submit to get an occupational license

You will need to send in:

  • A certified copy of the petition,
  • A signed and stamped court order (which must include the hours you are permitted to drive),
  • An SR-22, proof of financial responsibility
  • A check or money order for all reinstatement fees owed
  • And the occupational license fee (please write "CCR Code 0074" on the check or money order for the occupational license fee)

This documentation must be submitted to the following address:

Texas Department of Public Safety
ATTN: CCR
PO BOX 15999
Austin, TX 78761-5999.

NOTE: If you are not a US citizen you will need to submit proof of lawful presence.

Please allow up to 21 business days for your occupational driver license to be processed. The signed and stamped court order will act as a temporary driving permit for 45 days from the date that it was signed by the judge unless you have never had a driver license or your driver license has been expired for more than 2 years.


   2. Can I pay my occupational license fee online?

No. The only way to pay an occupational license fee is through the mail. A $10 (1 year) or $20 (2 years) check or money order must be made out to DPS with the words "CCR Code 0074" and mailed to:

Texas Department of Public Safety
ATTN: CCR
PO BOX 15999
Austin, TX 78761-5999


   3. How long is my court order good for?

Traditionally, your court order is good for the issuance of an occupational driver license for a period covering your period of suspension, in one year increments. However, all cases are different, and there may be exceptions to this rule for you.


   4. How soon can I drive once I get the court order?

The signed and stamped court order will act as a temporary driving permit for 45 days from the date that it was signed by the judge unless you have never had a driver license or your driver license has been expired for more than 2 years.


   5. Can I drive through another state with an occupational license?

No, the occupational license is only valid in the state of Texas.


   6. Do I have to pay my surcharges to obtain my occupational license?

No, you are not required to pay your surcharges to obtain the occupational license.


   7. Why did I receive an occupational license with an interlock restriction on it?

When someone receives an ALR suspension or is convicted of a DWI, the occupational license will be issued with an interlock restriction regardless of whether or not the court order has an interlock requirement, in accordance to Code of Criminal Procedure, Subchapter A, Article 42A.407.


   8. Will I have to retake my road exam in order to obtain an occupational license?

If you have never had a Texas driver license or your driver license has been expired for more than two (2) years, you will be required to retest.


   9. Will I need to retake my road exam to get my driver license back once my occupational license has expired?

If your driver license was expired for over two (2) years at the time your occupational license was issued and you did not take a road test prior to obtaining the occupational license, then you will be required to retest. Otherwise, you will be able to request a duplicate license without retesting.


   10. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 14:  Drug Education
   1. Can I complete my drug education requirement by taking the course online?

No, an online course is not acceptable compliance for a drug education requirement. To find an approved course, please visit Texas Department of License and Regulation or call 800-803-9202.


   2. If I am convicted of a drug offense, what do I need to do in order to lift the suspension?

You must complete a 15-hour state approved drug education course, obtain an SR-22 from your insurance company and maintain it for 2 years from the date of conviction for your drug offense. For further information, please visit our webpages on Drug or Controlled Substance Offenses and Reinstating Your Driver License.


   3. Is the drug education course mandatory for all drug offenses?

Yes. Once the course is taken a certificate of completion must be provided to DPS to comply with the education course requirement. For more information, please visit our webpage on Reinstating a Driver License.


   4. I have moved to another state. Am I still required to take a drug education course?

Yes. You are still required to take a comparable drug education course that is acceptable in your new state of residence and lasts for at least half of the 15-hour requirement.  Once submitted, ECS will review the education certificate to determine whether or not it is acceptable. NOTE: Online courses are NOT acceptable. Visit the Reinstating Your Driver License page, to find ways to submit your compliance.


   5. If I am convicted of a drug offense, will I be required to pay a reinstatement fee?

Yes.  For more information, please visit our webpage on Reinstating a Driver License.  


   6. After my court appearance, I refrained from driving for the entire time required by the court. Why is the department suspending my driving privileges for an additional amount of time?

The department is required to administer all driver license suspensions in accordance to Texas Transportation Code Subchapter P.  You can check your driving eligibility and pay any reinstatement fees on our Driver License Eligibility webpage.


   7. Why do I have to wait 21 business days for my education certificate to be processed?

Due to the volume of compliance documentation received by the Department, it may take up to 21 business days for a document to be processed.


   8. What are the ways that I can submit compliance for a suspension caused by a drug offense?

Compliance must be submitted in one of the following ways:

Texas Department of Public Safety

  • Fax: (512) 424-2848
  • Email: Driver Improvement
  • Mail: Texas Department of Public Safety
            ATTN: ECS
            PO Box 4087
            Austin, TX 78773

   9. Will one certificate cover all of my drug education requirements?

Yes, one drug education certificate can cover all drug offenses on the record if the course was completed after the date of the most recent conviction. Visit the Reinstating Your Driver License page, to find ways to submit your compliance.


   10. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 15:  Commercial Driver License (CDL)
   1. I was just downgraded to a non-commercial driver license, do I need to test again?

If you were solely downgraded due to an expired medical certificate, your license has not expired, and you have not completed a license transaction since the downgrade, then you do not need to retest. If your license was voluntarily surrendered or downgraded, you will be required to retest.


   2. How long am I required to hold a Commercial Learners Permit (CLP) before I am permitted to take a road test?

Texas Transportation Code Section 522.014 requires a CLP to be held for a minimum of 14 days. 


   3. I am a CDL holder with a requirement to have an interlock device on my vehicle, what do I do if it cannot be installed on my company vehicle?

You will be issued a license with a P39 restriction. This permits you to operate a company vehicle without an interlock device, provided that driving is essential to the job. When operating the company vehicle, you must carry a letter on company letterhead acknowledging that the employer is aware of the your P39 restriction.

NOTE: This scenario does not apply to a CDL driver who is disqualified, as an occupational driver license cannot be issued to a CDL holder.


   4. How much does it cost to obtain a CDL license?

For information on driver license fees, visit our webpage Driver License Division Fees.  Information regarding the cost for a CDL license may be found under Commercial Driver License (CDL) Fees.


   5. Can I renew my CDL online?

No.  If you are the holder of a CDL and need to renew, you will need to visit your nearest driver license office location. The most convenient way to locate and schedule an appointment at your closest driver license office is to visit our Get in Line, Online webpage.

In accordance to 49 Code of Federal Regulations Part 383, a CDL holder must undergo a national driver record status check and provide self-certifications that can only be completed in a driver license office. For more information, visit our Commercial Driver License webpage.


   6. I drive a recreational vehicle; do I still need a CDL license?

You will need to obtain an exempt class A or B driver license. For further information please visit our Classes of Driver Licenses web page.


   7. When a CDL license is downgraded, what is the cost to upgrade the license back to its previous CDL status?

It may cost up to $61 to upgrade your license back to a CDL.


   8. How do I obtain a vision waiver?

A vision waiver packet can either be downloaded or obtained from a driver license office. Once completed, the original packet (copies will not be accepted) must be submitted to DPS within 45 days of the physical examination date via:

Mail: Texas Department of Public Safety
        ATTN: CDL
        PO Box 4087
        Austin, TX 78773-0320

Please allow up to 30 business days for processing.


   9. Am I able to complete my skills exam through a third party or in another state?

Yes. The third party/out-of-state skills testing location will need to e-mail your exam scores in encrypted form to: CDL OOS Skills Test along with your full name, date of birth, and CDL number.  Please include your telephone number so that we may contact you with any questions during the processing of your test results. 


   10. Most medical certificates are issued for a period of 2 years. Why is my medical certificate only good for 1 year or less?

Your medical certificate expiration date is determined by your DOT approved physician.


   11. Why does an out of state conviction show up on my driving record when I did not have a Texas CDL at the time?

In accordance to 49 Code of Federal Regulations 384.206(b), when you transfer your commercial driver license to Texas, the Department is required to transfer all of your out-of-state driver history information to your Texas commercial driver license so that you always have a single complete driver record. For more information on federal regulations governing commercial driver licenses, please visit the Federal Motor Carrier Safety Administration's website.


   12. Why did I receive a notice of suspension for an out-of-state conviction?

In accordance to 49 Code of Federal Regulations 383.51, if you are convicted for certain offenses, the Department is required by both state and federal statutes to disqualify your commercial driver license. The period of disqualification is dependent upon the type of violation you were convicted for. For more information on federal regulations governing commercial driver licenses, please visit the Federal Motor Carrier Safety Administration's website.


   13. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 16:  Non-Resident Violator Compact (NRVC)
   1. What is the Non-Resident Violator Compact (NRVC)?

Established in 1977, the Non-Resident Violator Compact (NRVC) allows member states to assist each other with enforcing driving laws. If you are issued a moving violation in another state and you hold a Texas driver license, the NRVC compact allows you to be released on your own recognizance with the promise that you will appear in court or pay the fine. If you fail to do so, the state where you were issued the citation will send notice of non-compliance to the Department so that your Texas driver license will be revoked.

Notification of the outstanding violation will be mailed to your address of record on file with the Department requesting evidence that you have satisfied the citation. If you fail to do so, your driver license will be revoked and a $100 reinstatement fee will be applied to your record.


   2. Why do I have to submit proof that my out-of-state ticket has been cleared; can't Texas just call the other state and get a verbal confirmation?

Verbal confirmation of clearance from the state in question will not clear an NRVC. You must provide documented proof of compliance showing that the out-of-state ticket has been cleared. Visit the Reinstating Your Driver License page, to find ways to submit your compliance.


   3. If I receive an NRVC, what do I need to do to lift the revocation on my record?

You will need to provide proof of payment for the out-of-state citation in the form of a receipt from the court, a copy of the money order or cashier's check that was used to pay the citation, or a copy of the front and back of a cancelled check. Please allow up to 21 business days for processing. Visit the Reinstating Your Driver License page, to find ways to submit your compliance.

NOTE: If you have been revoked for not providing compliance to the Department in a timely manner, you will be required to pay a reinstatement fee. However, the fee does not need to be paid until you renew or modify your driver license. Visit the Reinstating Your Driver License page, to find ways to pay your reinstatement fee.


   4. How long will it take for my compliance to process?

It can take up to 21 business days for your compliance documents to be processed.  For more information, including how to submit your compliance documents, visit the Reinstating Your Driver License page.


   5. What if I did not receive the out-of-state ticket that was referenced in the notice that I received from DPS?

In order for the enforcement action to be removed from your record, you must contact the court in the state that submitted the out-of-state citation information to the department. The out-of-state court must then fax a letter on court letterhead stating that the information was sent in error to (512) 424-5809.


   6. If I paid the ticket before my license was revoked, do I still have to pay the reinstatement fee?

If the department did not receive proof of the citation payment prior to the date of revocation, you will be required to pay the reinstatement fee.


   7. I don't live in Texas anymore, do I still have to comply with this revocation?

Yes. To lift the revocation you will need to provide compliance and pay the reinstatement fee to become eligible to receive a driver license in your new state of residence. Visit the Reinstating Your Driver License page, to find ways to submit your compliance.


   8. Can I request a hearing for this revocation?

Yes. As long as it is requested within 20 days of the date of notice of revocation sent to you by the Department. A hearing can be requested online or by fax, email or mail.

  • Fax: (512) 424-2501
  • Email: Hearings
  • Mail: Texas Department of Public Safety
            ATTN: ECS
            PO Box 4087
            Austin, TX 78773

   9. How long will my license be revoked?

The revocation will remain on your record until the compliance document has been received and processed. Visit the Reinstating Your Driver License page, to find ways to submit your compliance.


   10. If I did not go to the hearing or the result of the hearing was not in my favor, when will my license be revoked?

The license will be revoked 11 days after the hearing.


   11. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 17:  Crash/Judgment
   1. What is the difference between a crash case and a judgment?

A crash case is the result of the Department receiving notice that an individual was involved in a crash that resulted in a death, an injury, or property damages of at least $1000. If a crash case is filed, the at-fault driver is subject to a driver license suspension.

A judgment is the result of a court submitting to DPS, a certified copy of an unsatisfied judgment due to a crash.  In this instance, the individual with whom the judgment is rendered against is subject to a driver license suspension. 


   2. Why is this crash on my record if I was not the party at fault?

If a police report is filed, the crash will appear on every person's record that was involved in the crash regardless of fault.


   3. How do I find out the status of a crash case submitted?

To obtain the status of a crash case, an SR-106 along with a $7 check or money order must be mailed to the department.


   4. I own the vehicle that was involved in the crash but I was not the driver of the vehicle during the crash. How can the other party file a judgment against me?

Texas Transportation Code, Chapter 601.152 allows the party at loss to file a judgment against the owner of the vehicle even if the owner was not driving the vehicle at the time of the crash.


   5. I was not involved in this crash. Why is it listed on my record?

Please contact the Department of Transportation Crash Records Section  or call (800) 558-9368.


   6. Am I eligible to request a hearing for a Crash Case?

Yes. However, in order for the hearing to be granted it must be requested within 20 days of the date of notice submitted to you by the Department. A hearing can be requested online or by fax, email or mail.

  • Fax: (512) 424-2501
  • Email: Hearings
  • Mail: Texas Department of Public Safety
            ATTN: ECS
            PO Box 4087
            Austin, TX 78773

   7. What do I need to submit to comply with a crash case?

You can submit any of the following options to comply with a crash case:

  • A notarized Release (SR-11) that has been signed by the party at loss.
  • A notarized Installment Agreement (SR-19) signed by both parties.
  • A security deposit for the full amount of crash damages listed in the order of suspension.
  • Evidence of a settlement in the form of cancelled checks or money orders that total the amount of damages listed on the original suspension notice.
  • A copy of an insurance policy or letter signed by an insurance agent on insurance company letterhead that states/shows a coverage period including the crash date with no lapse in coverage. The policy or letter must specifically state that you were covered to drive the vehicle involved in the crash.
  • If two (2) years have elapsed since the date of the crash or the date of the default (if the crash case is in default) and no judgment has been filed, you can submit an Application for Reinstatement of Driver License and Registration under the Safety Responsibility Act (SR-60).

Visit the Reinstating Your Driver License page, to find ways to submit your compliance.

NOTE: A reinstatement fee of $100 will be owed if the license was suspended prior to the crash case being cleared. Visit the Reinstating Your Driver License page, to find ways to pay your reinstatement fee.


   8. More than 10 years have passed since the judgment suspension was placed on my record. What can I do to get this lifted?

To have the enforcement lifted you can submit an Affidavit of Dormant Judgment (SR-88), also known as a Certification of no Execution on Dormant Judgment. However, if the judgment is not satisfied, the party that filed the judgment has the ability to renew it for an additional 10 years.


   9. Am I eligible to request a hearing for a pending judgment suspension?

No, the final decision has already been made by the court.


   10. If the other party I filed against defaults on the payment arrangements we agreed upon in the original installment agreement, is there a way to re-suspend their license?

Yes. If no more than two (2) years have elapsed since the date that the last payment was due, you may submit a copy of the original installment agreement along with a Notice of Default on Installment Agreement (SR-73) to the department for the license of the at-fault driver to be suspended.


   11. How do I build a crash case against someone?

To build a crash case against someone, you must submit the following information to DPS:

  • A peace officer's crash report showing the uninsured driver as the party at fault or a driver confidential crash report (CR2) with statements from two uninvolved witnesses.
  • If applicable, a denial letter from the at-fault driver's insurance company showing that they were not covered at the time of the crash.
  • Proof of $1000 or more in damages, which may include vehicle damages and medical bills for bodily injury.

Documents must be submitted in one of the following ways:

  • Fax: (512) 424-2848
  • Email: Driver Improvement
  • Mail: Texas Department of Public Safety
            ATTN: ECS
            PO Box 4087
            Austin, TX 78773

NOTE: For ECS to initiate a crash suspension, the crash must have occurred on a public street or highway, or private property that is open to public access.


   12. Where can I get a copy of an accident report?

For accident reports, please contact the Department of Transportation Crash Records Section  or call (800) 558-9368.


   13. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 18:  Driving While Intoxicated (DWI)

DWI Probated

   1. I was given probation for my DWI. Why do I still have to pay surcharges?

The requirement to pay surcharges for a DWI conviction is governed by Texas Transportation Code, Chapter 708.102. Probation, which is a directive enforced by the court as a result of the conviction, has no bearing on the requirement to pay surcharges.


   2. What will happen if I do not complete my probation?

Failure to complete your probated sentence may result in further action from the court.


   3. How long does my DWI education course need to be and can it be taken online?

If this is your first offense, you will need to complete a 12-hour DWI education course. The course requirement for a repeat offender is 32 hours long. Online courses are NOT acceptable compliance for either course.


DWI Non-Probated

   1. Will I be required to take a DWI education course?

The requirement to take a DWI education course is determined by the court.


   2. I no longer live in Texas. What do I need to do to comply with my DWI education course requirement?

You will need to take a comparable DWI education course that is acceptable in your new state of residence and lasts for at least half of the 12 or 32-hour requirement. Our Enforcement and Compliance Service will review the education certificate to determine whether or not it is acceptable. NOTE: Online courses are NOT acceptable.


   3. How much are surcharges for DWI convictions?

Detailed information regarding the cost of surcharges for DWI convictions can be found on our Driver Responsibility webpage under the link "Conviction Based".


DWI Under 21

   1. How long do DWI suspensions last?

If this is your first offense, the suspension can last for up to one (1) year. A second offense will result in an 18-month suspension.


   2. Why am I being suspended if I am a minor and I was under the BAC limit?

Any detection of alcohol in a minor's system will subject them to an automatic suspension of their driving privileges per Texas Transportation Code 521.342.


   3. The judge said that my license would not be suspended, so why is there a suspension on my driver record?

Any detection of alcohol in a minor's system will subject them to an automatic suspension of their driving privileges per Texas Transportation Code 521.342.

   4. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 19:  Interlock
   1. Can I pay my interlock license fee online?

No. The interlock fee must be paid by mailing a check, cashier's check or money order (with the CCR code "0071" written on it) to:

Texas Department of Public Safety
        Attn: CCR
        PO Box 15999
        Austin, TX 78761-5999

Please allow up to 21 business days for processing.


   2. Can I pay the ignition interlock fee with a suspension on my record?

Although you can pay for the ignition interlock license while your license is still suspended, the license will not be mailed to the address on record until the suspension is cleared.


   3. Can I get an interlock license if my driver license is currently expired?

You can mail your interlock license fee to the Enforcement and Compliance Department. However, if your license is expired, the department will respond by sending a letter to the address on file, advising you to visit your local driver license office to renew.


   4. Where do I get the interlock license and how much does it cost?

To obtain an interlock license, mail a $10 check or money order (with "CCR Code 0071" written on it) to:

Texas Department of Public Safety
Attn: CCR
PO Box 15999
Austin, TX 78761-5999

Once processed, the Enforcement and Compliance Department will mail the license to the address on file. Please allow up to 21 business days for processing.


   5. Do I need to pay my reinstatement fee before I can get my interlock license?

Yes, all reinstatement fees must be paid before the issuance of an interlock license.


   6. If multiple courts require me to have an ignition interlock device on my vehicle, will I need a removal order from each court in order to have the restriction removed?

Yes.

Compliance must be submitted in one of the following ways:

  • Fax: (512) 424-2848
  • Email: Driver Improvement
  • Mail: Texas Department of Public Safety
            ATTN: ECS
            PO Box 4087
            Austin, TX 78773

Please allow up to 21 business days for processing.


   7. How do I transfer my out-of-state interlock license to Texas?

Mail a copy of the court order that requires your license to have an interlock restriction with a $10 check or money order (with "CCR Code 0071" written on it) to:

Texas Department of Public Safety
        Attn: CCR
        PO Box 15999
        Austin, TX 78761-5999

Once processed, the Enforcement and Compliance Department will mail the license to the address on file. Please allow up to 21 business days for processing.


   8. I no longer live in Texas. How do I get the cancelled interlock suspension removed from my record?

To remove the suspension, you must submit an interlock removal form, provided by the court who originally ordered the interlock device, to the Department. You may submit this form via fax, email, or by mail to one the following:

  • Fax: (512) 424-2848
  • Email: Driver Improvement
  • Mail: Texas Department of Public Safety
            Attn: ECS
            PO Box 4087
            Austin, TX 78761-5999

Please allow up to 21 business days for processing.


   9. Can a Commercial Learners Permit (CLP) be issued with an interlock restriction?

No, a CLP cannot be issued with an interlock restriction. The restriction will be placed on the driver license.


   10. Can interlock removal documents be processed at a driver license office?

All documents must be submitted in one of the following ways:

  • Email: Driver Improvement
  • Fax: (512) 424-2848
  • Mail: Texas Department of Public Safety
            Attn: ECS
            PO Box 4087
            Austin, TX 78761-5999

Please allow up to 21 business days for processing.


   11. What do I need to do to get my license back once I get the interlock restriction removed?

Once the interlock restriction has been removed, you can visit any driver license office in Texas and apply for a duplicate license.


   12. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 20:  Administrative License Revocation (ALR)
   1. I have not been convicted of a DWI, yet I have an ALR suspension on my record? How is this possible?

The Administrative License Revocation (ALR) Program is a civil administrative process unrelated to criminal court proceedings. The ALR Program applies to individuals who have been arrested for Driving While Intoxicated (DWI) or Boating While Intoxicated (BWI) and fail or refuse to take a blood or breath test.


   2. Why is there an ALR refusal on my driver record when a specimen was taken?

The refusal occurred prior to the arrest. A court order was obtained to extract a specimen.


   3. What happens if I receive an acquittal or not guilty verdict when I go to court for the DWI citation?

Once the court sends the verdict to the Administrative License Revocation (ALR) Section, the suspension will be removed from your record along with the corresponding reinstatement fee. If the reinstatement fee has already been paid, it will be refunded.


   4. How much is the reinstatement fee for an ALR?

$125.00


   5. If I am suspended for an ALR, will I be required to pay a surcharge?

No. You will only be required to pay a surcharge if you are convicted of a DWI.


   6. How long does an ALR stay on a driver record?

For a lifetime.


   7. What is a DIC-25?

When you fail or refuse to take a BAC test, you will be arrested. At the time of the arrest, the arresting officer will confiscate your driver license and you will receive a DIC-25 in its place upon your release from jail. The DIC-25 serves as a temporary driver license that expires 40 days after the date of the arrest. In addition, it outlines the steps necessary to request a hearing.


   8. What are the suspension periods for an ALR?

For an ALR Failure, the suspension period for the first offense is 90 days while the second offense carries a 1 year suspension. For an ALR Refusal, the first offense carries a 180 day suspension while the second will result in a 2 year suspension.


   9. What are the suspension periods for a minor that receives an ALR?

Any detection of alcohol in a minor's system will subject them to an automatic suspension of their driving privileges per Texas Transportation Code 521.342. For a minor, the suspension period for the first offense of any detectable amount of alcohol is 60 days while any subsequent offenses carries either a 120 day or 180 day suspension. For a minor refusal, the first offense carries a 180 day suspension while a second offense will result in a 2 year suspension.


   10. Can I apply for a CLP/CDL if I have an ALR on my driving record?

As long as the enforcement action is not active, you can apply for a CLP/CDL license.


   11. Can I request a hearing for an ALR suspension?

Yes, if you request the hearing within 15 days of receiving the DIC-25. If the hearing is granted and the finding is negative, the pending suspension will be lifted, any reinstatement fees associated with the suspension will be refunded. However, if the finding is affirmative, the suspension will begin on the 1st day after the judge's ruling. NOTE: An affirmative finding may be appealed.


   12. What happens if I do not attend the hearing for my ALR suspension?

Failure to appear for the hearing will result in an affirmative finding and the judgement will be final.


   13. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.

   Section 21:  Miscellaneous Questions
   1. I have a question about vehicle registrations and/or license plates.

For vehicle registration, vehicle titles, handicap placards or vehicle plates, please visit the Texas Department of Motor Vehicles  or call 1-888-368-4689.


   2. I still cannot find the answer to my question, what do I do?

If you do not find the answer to your question listed here within our FAQ's, you can always contact our Customer Service Center for assistance.