For faster service, please see our Frequently Asked Questions and Topics below, to see if your question(s) can be answered.
Full time driver license offices are open Monday through Friday. Our busiest times of the year are during Spring Break, summer and after all major holidays, while our busiest days of the week are Monday, Tuesday and Friday. Avoid the lines by renewing early and visiting on Wednesday or Thursday and before major holidays. Visit our online services page to see if you can skip the trip entirely.
Yes! You can renew up to ONE YEAR before your expiration date without any changes to your new expiration date. More information.
Yes! You may be eligible to renew online if you meet certain criteria. Please visit our online renewal page to get started.
To make things faster and easier for you, the DPS Driver License Division has a number of online services. View them here.
Instructions for out-of-state renewal and replacements of driver licenses and ID cards are available online.
If the website didn’t answer your question, email us.
Each driver license office schedules driving tests differently. Search for your office on the driver license office search page. If you see a link that says "Schedule a driving test," then you can schedule a driving test online. Read the NOTE section for other scheduling options.
Customer service representatives cannot schedule tests or provide information about individual office procedures.
Visit the Failure to Appear website or call the automated system at 1-800-686-0570. If you recently paid your traffic citation fees or fines, please wait seven business days, then check your license eligibility and fee status. Customer service agents cannot help you until the issue has been resolved through the Failure to Appear system.
For questions about your Driver Responsibility surcharges, account information or to make a payment, visit the Municipal Services Bureau (MSB) website or call 1-800-688-6882. You must pay your surcharges to MSB, not DPS. You cannot pay surcharges in driver license offices. If you recently made a payment, please wait seven business days, then check your license eligibility and fee status.
Information about reinstating your license is available on the driver license website.
You may pay your reinstatement fees online and find any compliance items you need to send DPS. You cannot pay reinstatement fees in driver license offices.
If you already made a payment, please wait 30 days and then check your license and fee status.
If you renewed a driver license or ID card or changed your address online but cannot print your receipt or temporary card, email us.
If you cannot renew or change your address online, please see the online renewal and address change eligibility requirements.
For other questions about online renewals and address changes, email us.
If you mailed your driver record request more than three weeks ago and haven’t received it, email us.
If you paid for an online driver record but cannot print it, email us.
If you would like to contest a conviction listed on your driver record you must contact the convicting court. The convicting court must provide corrected information directly to the Department to have the record modified.
For other driver record questions, email us.
The Texas Department of Transportation has information about crash and crash reports.
Need help with another question or topic?
Our Customer Service Representatives are standing ready to answer your questions either by phone or email.
Best time to call for faster service: Monday—Friday 7 a.m. to 8 a.m. or
5 p.m. to 6 p.m.
Best day to call for faster service: Friday
Our phone recording is lengthy, but necessary to help categorize your call and get you to the right area to answer your questions.
Hours: 7 a.m. – 6 p.m., Monday – Friday except holidays.