Public Feedback

I recently had to get a new driver license. Jan Wall assisted me and I found her to be very professional and she gladly answered all of my questions completely.

I went to the Carrollton Mega Center to renew my license. Once I was seen, I was greeted by Nasim. He was highly professional, patient and seemed to truly care about helping me get through the process.

Isabel was very kind and patiently helped me through the finger printing and photo taking process.

My husband and I just moved back to Texas and needed new driver licenses. Everyone in the Paris office had a great attitude and worked together.

The employees at the Columbus Driver License Office are the most professional, customer oriented and happy employees I have encountered in offices across the country.

I just went to the Garland Driver License office to renew my driver license. It was the best experience I could have hoped for. I used the website to print my form, to schedule my time and my wait time was minimal.

My visit to the Bonham office was an excellent experience. The wait was well organized and all the staff was very helpful. Christine was kind, engaging and thoughtful.

Stella was very kind and knew her job. I am somewhat deaf and have some dementia and my daughter was with me. Stella guided me thru the process in a professional manner. Thank you Stella!

My wife and I renewed our driver licenses. Vanessa was so very gracious, courteous and helpful. She allowed both of us to be taken at the same time. We really appreciated her willingness to do so.

I’m sending Kudos to Esmeralda Estrada-Sillas, the Garland office and the Texas DPS for the excellent customer service I received.

Jesus was very courteous, he took his time to clearly ask questions and verified my answers. He checked to make sure all my information was correct and if any changes were to be made.

I just want to thank Sabina for my experience. She was very patient and helpful as she explained to me the documents I needed for the process of getting my ID.

Linda was so very sweet and calming, especially when I found out I had a hold on my license. She gave me all the information I needed to contact the state with the hold.

She was very helpful, courteous, caring and friendly. Having to renew in person because of age and needing to have birth certificate, social security card, etc. made renewal feel somewhat daunting.

I went to the Carrollton Mega Center to renew my license. Once I was seen, I was greeted by Nasim. He was highly professional, patient and seemed to truly care about helping me get through the process.

Isabel was very kind and patiently helped me through the finger printing and photo taking process.

My husband and I just moved back to Texas and needed new driver licenses. Everyone in the Paris office had a great attitude and worked together.

Rodona was very professional and friendly. She made my daughter and I feel very comfortable from the beginning.

We had a wonderful and terrific experience here in Bonham. Everyone was so kind and funny, loved to joke around with us while at the desk. Kendall helped us and was amazing. Overall a great experience.

Latasha was extremely knowledgeable and helpful and pleasant to work with. She represents the department in a very professional manner.

Driver license office in Corpus Christi has very efficient and helpful staff. Dealt with Karen for my renewal she was congenial, polite and efficient. It was a good experience.

I was pleased with the professionalism of all staff personnel at the Carrollton office. I especially wanted to give kudos to Jeremy Ketchersid for excellent customer service.

My husband and I were attempting to renew our driver license at the Carrollton office. Not only was John patient, cordial, courteous, our attempt would have been a failure without his help.

Angela at the Columbus Office was kind, patient, courteous and efficient. I am a 74-year-old with hearing loss. A true asset to the Columbus office.

Alberta was very friendly, professional and tried to let people know what documentation they needed so they didn't get in the building and find out they needed something else!