Public Feedback

She serviced me with my commercial license renewal in a very timely and professional manner. Sherrie and her co-workers worked very hard with each customer.

I went to get a new driver license with the designated “star.” I was pleasantly surprised to be seen by an associate within 29 minutes.

I just wanted to convey my appreciation for the excellent customer experience I received mostly in part due to the courtesy and professionalism provided by Jennifer that assisted me with my replacement.

I received excellent service. I am elderly and disabled. Upon obtaining my ticket # I was approached by a women worker who directed me where to sit and wait.

I would like to thank Candice for her bubbly personality, warm smile and kind heart. She is very efficient. She took time to answer the questions that I asked and made sure that I understood. Kudos to Ms.

The office was very organized. The staff was polite and friendly.

I went to get my Texas driver license and the employee that helped me was very kind and helpful.

Pauline was an absolute breath of fresh air. Her customer service was beyond excellence and her knowledge was more than reassuring!

I would like to give kudos to Gloria Cavazos. She made our experience a good one with her kindness and efficiency. She is very friendly and outgoing and made us feel she really was there to help.

My father is over 90 years old and he needed an identification card. Jana was so kind. My father has a hearing problem and it is hard to communicate nonetheless she worked with him step by step.

I went to renew my driver license this morning. We were in and out in 30 minutes. Rosemary Cruz was very efficient and above all very nice. Made my time there very fast, easy and enjoyable. Thank you!

While I was waiting for my turn to update my driver license, I was able to observe and interact with Sabrina DeJesus and her co-worker at the front desk.

I just had the most incredible experience with Julia. She was professional, personable pleasant and exceptionally good at her job.

I must say KUDOS to the employees at this Garland location. They really were just great!!! They were all very nice.

You have a wonderful employee in your Texas City Driver License Office. Brenda has unique combinations of a welcoming nature while professionally performing her duties in a most expeditious, friendly manner.

I was very impressed by the North Austin office. The efficient manner of the way things are done is to be commended. We were only at the office for about 20 minutes and got my wife's driver license taken care of.

Sylvia was awesome. Very courteous, helpful and expeditious at moving people through. I was very pleased with the whole staff at Garland Mega center. Sylvia really moved the process along and is very personable.

Mary was most helpful in assisting my driver license renewal. As I failed to provide all documents necessary, she gave me a list of what was needed and where I could obtain the correct documents.

My son and I had the pleasure of being helped by Alberta Peoples. She was absolutely amazing!!!

I waited my turn and found out I needed other forms. So I returned to the waiting area to complete them, then was recalled to station Jo Ann Prazelini was working.

I wanted to let you know that I had a very pleasant experience renewing my driver. I couldn’t make an appointment online but I went in anyway.

Cassandra and Misty were so professional and courteous!! They both were helpful in putting my twins at ease for their driving tests. I have seen nothing but friendly and personable staff here!

I would like to express my thanks to your employee, Helen Robertson. She took time to carefully explain all the appropriate forms.

I would like to commend the license department of Carthage. We were in and out in less than 45 minutes. Everything went quickly. Everyone was very polite and helpful.

I went to the Houston North Mega Center location last week to renew my driver's license and wanted to share with you how impressed I was with how organized and fast the process was for me.