Public Feedback

Janet was extremely personable and helpful. She was able to quickly and easily take care of my issues. She even made some excellent suggestions to prepare my son for his upcoming driving test.

I am from the UK and have only recently arrived in the US. I went to Bowie DPS office and was really impressed by how lovely and efficient all of the staff were.

We took our daughter to get her permit at the San Angelo office. Everyone was very courteous, especially Erica Barnes, who handled our request.

Desiree is an outstanding person. She went above and beyond the call of duty. We communicated over emails, but I could feel her warmth and sincerity through her emails. She’s a wonderful person.

I went into the New Braunfels DPS to get my permit. I was nervous at first, but the woman who helped me, Rosa, was very kind.

I would like to share with you my positive experience using the new “wait in line online” app and thank you for the great customer service I received from Robert.

I am pleased to note my positive experience at the Texas Department of Public Safety. Making an appointment online was free and easy.

Keith was thorough, and extremely friendly!! Thank you for making it a seamless process especially during this particular time in the world!!!

Natalia truly went above and beyond to help me today. She turned a really hopeless situation in to a pleasant experience. She was knowledgeable, compassionate and helpful. Thank you to Natalia.

Alexandria expertly walked us through the entire process of getting a permit for both of our children and patiently waded through all of our incorrect forms.

My daughter had an appointment for her permit at the Houston North Mega Center. The staff at the front were all extremely courteous, efficient and professional. I was very impressed.

I would like to express my profound gratitude and highest praise to Lata Koirala.

Regann was so friendly and helpful when I came in. She was also very patient with me as I filled in all the necessary areas on the forms. She was a pleasure to be doing business with.

Alex was very thorough and patient with my 17 year old son, answering all his questions and making sure he understood everything he needed to understand with his permit.

We made an appointment in Borger for our son’s permit. Lesley was so helpful, professional and patient. She followed all of the Covid safety protocols and made sure that we did too.

I want to thank Felicia for pushing and never giving up on me. There was a point where I got frustrated an upset at myself. She still encouraged!!

I went to the Leon Valley location so that my son could test for his provisional license. Delia has a fantastic demeanor even under the pressure and strain of us being a bit unprepared from a paperwork standpoint.

I brought my 15 year old son and daughter to the Spring office to get their permit.

I brought my daughter to Hillsboro to get her driver license. The office was super clean, well-organized and well run. I cannot say enough about how nice and welcoming all employees were to us.

I want to thank Charlotte for being so awesome and helping me get my license during a time when I was highly stressed. She not only relaxed me by being funny but she was such an expert at her job.

I just want to give a shout out to two wonderful ladies who helped me at the Garland Mega Center.

I want to take a moment to compliment Anthony for his extremely professional and the kindness displayed when I came in for my driver license renewal.

I wanted to take a moment to recognize the Taylor office. I had an appointment for my son to apply for his permit. We received the best service at this location.

My husband and I went in to renew our license at the Columbus office. I had go back the following day because I did not bring required information. The office was friendly, efficient, and knowledgeable.

I want to express my sincere appreciation for the outstanding service and professionalism of the team at the Corpus Christi location. They were warm and courteous from the beginning of my transaction to the end.