Public Feedback

The staff at the Caldwell driver license office are awesome! They helped my son avoid pitfalls getting his class c license and they went above and beyond to take care of us.

I went to the Rockwall location to renew my license. I had a 1520 appointment to which I was 30 minutes late due to a wreck on I-30 shutting down the road. I figured I would have to reschedule my appointment.

I have recently moved from OK. I was unable to get an appointment for my TX ID before my old license expires. I sent a note to the webmaster and received a response from Kris.

I had an appointment at the DPS located in Plano, and I have to commend all of the employees' attitude and hard work. From the time I arrived to the time I left I felt safe and cared for.

I was scheduled at the Carrollton DPS office to have my license renewed. The entire experience at this office was one of the best experiences I’ve ever had at the DPS.

I would like to thank the Texas Department of Public Safety San Angelo Driver License Office. My daughter turned 16 and took her driver license test.

I took my son to get his permit at the Austin DPS on N. Lamar and was so thoroughly impressed by the excellent level of service and kindness offered up by every employee who helped guide us through the process.

Amparo at the Amarillo location was an amazing representation of creditable work. She was kind and polite and showed amazing customer service skills. Her calm demeanor and patience was outstanding.

I attended an appointment to renew my driver license. Crystal made the task fluid and easy.

My husband went to the Carrollton Driver License Center to renew his driver license. LaTonya was outside giving directions, information. She was cordial, informative, and spoke loudly and clearly.

I had the pleasure of being assisted by Tracy Hand, she was very patient and organized, made the process of renewing my license very smooth.

Annettria was very courteous and pleasant. She gave clear instructions and made the entire process very efficient.

Kenesha was very professional and exhibit excellent customer service during my appointment at the DPS! She was very informative and pleasant during my visit.

Wowzer, I never thought I’d be writing these words. “I had a great experience yesterday getting my Texas Driver License renewed at the DPS!

I recently moved down to Texas from Michigan. Angel at the Houston North Mega Center assisted with my transfer.

Hello! Just wanted to send a quick shout out to the staff in your Levelland office. I went in the office to renew my driver license and was treated with great customer service by a very friendly staff.

I was dreading my TDL renewal, especially now with Covid and masks and social distancing. It was such a good experience with resources online, I knew to get a birth certificate ahead of time.

All of the employees working at San Angelo office were moving quickly to take care of the morning crowd.

I just renewed my license at the South Austin DPS office, per Real ID documentation requirements. The new appointment system is AWESOME!

Just had probably been best experience I’ve ever had at a government office. Kencie was very pleasant and efficient during my DL renewal. I’m a retired sales/marketing manager and have probably hired 150+ people.

I had to renew my driver license in person this year. I was very lucky to get Felicia as the person who helped me! She was very kind and personable.

Thank you to Alberta for her kindness. She demonstrated professionalism, patience, understanding and knowledge towards me and my grandson who could not access the DPS website.

We took our daughter to get her driver license at the Plano office. While most of the procedures right are due to COVID-19, it does seem like the system is much more streamlined and efficient.

Melissa was very helpful when I renewed my license. She explained the process and answered my questions with great courtesy. I found the whole process much improved from my last experience with DPS.

My husband and I went into the Rockwall office to renew our driver license. We made an appointment online two and a half months previously.