Public Feedback

I am writing a note to inform you how well organized, respectful and friendly the DPS in Columbus. All three women in the office were great.

I was very impressed by the friendliness and all the positive vibes that took place this morning while getting my son’s license at the Corpus Christi Office.

I had appointment at DPS office in Plano Office. I was overall very satisfied with ease of process and efficiency of the staff. I was in and out in 15 minutes. There was no wait and process was very fast.

Lisa Davis recently assisted me in the Rockwall office. She was calm, patient, and so friendly. This was the best experience I've ever had.

I just wanted to let you know what an amazing experience we had here at the driver license office! From the moment we walked in, everyone was friendly, encouraging and helpful.

I just wanted to reach out to you in regards to my experience at the Kingsville Driver License Office. Julia Flores and all your team, from being greeted to the moment I stepped out. Thanks ladies ❤

The entire process of renewing my driver license was nearly seamless. I was seen as soon as I arrived and was done in less than 15 minutes. No having to wait in line.

The DPS Plano office, in spite of these tough times, was quick, efficient, organized and very enjoyable. Tiffany Gilbert was friendly and helpful and we quickly finished. I was very impressed!

I had the best experience having my license renewed at the Dacoma location. It was a busy day because some of us were rescheduled after Hurricane Beta. The process with covid screening was quick and efficient.

Despite the additional safety measures with regards to COVID-19, I had a pleasant experience when I visited Driver License office in Amarillo today. All personnel was very polite, efficient, and professional.

I had a very nice experience with Jerica while getting my DL renewed at the Parker Rd. office in Plano. She was professional, polite, quick and kind. It was a pleasure working with her.

I would like to thank Evangeline Lopez, a license analyst IV in License and Record Service, for helping me receive my renewed license. I work overseas for the Army and there was a mix-up with my mailing address. Ms.

I scheduled an appointment with the New Braunfels DPS to renew my license and update my address. I finished what was needed and was trying to pay with my debit card and the machine kept saying bad read.

I wanted to brag on one of your employees, Felicia, from the McKinney office. I had an appointment to renew my driver license and change my name.

We went to our driver license appointment in Alpine. The customer service from Angelia was outstanding. She was very professional, very knowledgeable and knew exactly how to deal with our situation.

Please note that Shawn Thompson was very kind and efficient when he helped me renew my driver license. My appointment time was 4:25 at the Austin North Driver License Office.

I just wanted to get on here and give kudos to Jan Wall. She was very professional and friendly when I brought my son to take his driving test. Thanks for your time.

I had a license renewal and name change appointment in the Plano Driver License Office. The ability to make an appointment made the entire renewal process so much easier than earlier times!

I just wanted to send a note of appreciation for the new appointment only system the DPS has enacted. Having waited in the past for over six hours I really like this new system.

Jenilee was friendly, helpful, and patient while staying efficient while explaining to myself and another the steps to renewing an ID card.

I would like to give a special thanks and kudos to Anabel Gutierrez. She was very professional and helpful when my mom needed to have an identification card made.

Wow! What a pleasant surprise awaited me when I went to the DPS Office to procure a Texas license.

Very nice experience. Took a driver road test at Austin North Driver License Office with examiner Sabrina. She was very friendly which made me feel comfortable and less nervous during the road test.

I went to the Denton DPS Facility. All of the employees with whom I had an encounter were very pleasant and demonstrated a desire to provide well above average customer service. Thank you!

As always, I dread having my DL renewed. Typically, it takes many hours on site. However, I set up an appointment online. When I arrived at the Pat Booker office I was immediately greeted and processed.