Public Feedback

I just wanted to send a note about the exceptional service I received from Perla at your Spring Mega Center. She was knowledgeable and efficient in getting me in and out!

I wanted to say that I had an appointment today at the Plano Driver License Office and I will say it was excellent. All of the staff from walk up to exit were pleasant and helpful.

Brenda was very kind and patient with me concerning everything I needed to obtain my DL. She was very knowledgeable and assisted me in a timely manner.

I renewed by driver license in person at the Hempstead office and had a very good experience. The reservation system and the Covid safety procedures both worked very well.

I went to the DPS in Brownsville to start my DL paperwork, from the start I was greeted, the COVID protocol was observed, there was no wait, and I went straight to provide my documentation.

My daughter and I went in for an appointment to the Canton office. Ravee was amazing! She was quick, efficient, great customer service overall. Greeted us with a welcoming smile and joked with us as well.

I just wanted to send my thanks to Harlon Bell from the McKinney Driver License Office.

This was the easiest and best experience I have ever had at a DPS office. Lisa was so friendly and helpful while getting my son his permit. She even brought me my purse to my car that I left sitting on the counter!

I would love to compliment Jessica. I arrived at the DPS unaware that I needed a letter from my former state indicating that my expired license had an extension.

Please be advised that because of the additional services provided by Vanessa, I was able to complete the necessary paperwork to obtain a duplicate copy of my driving license.

Sandra did an excellent job in assisting me. When I came in that office I was a little irritated. Sandra was patient and she listened to me. Sandra showed empathy as if she was in my shoes.

I was at the Garland Mega Center updating my driver license. The whole staff outside and inside the facility was amazing. Kudos to each and every one. With all the turmoil going on in 2020, my all of you stay safe.

The DPS Driver License Office in Grand Prairie is being run in the most efficient, professional, and courteous manner! Praise the LORD! Thanking you guys for your patience in service.

The entire experience was surprising. Being able to schedule an appointment is a game changer! Timothy was courteous and patient.

I recently renewed my driver license at the Saturn Rd., Garland office. I want to express my appreciation to Alex and the other staff. The service was timely and Alex was so courteous, helpful, and informative.

PERFECT experience at New Braunfels DPS today. We came in from Austin for my daughter's permit.

The DPS driver license employees at El Campo are extremely helpful, courteous and efficient. It is so refreshing to experience this kind of attitude and expertise especially during these difficult times.

I recently had to get a replacement TX Driver License, and Diana Rodrigues at the Midland DL Office was very helpful and knowledgeable with the process of replacing my license.

I renewed my license and it was the smoothest process I have ever experienced. The appointments work great and everyone I had contact with was so friendly and helpful.

I want to commend Calvin Bass and all his coworkers at the S. Gessner location for their courteous and efficient service and for the improved appearance of the place.

I visited the DPS to renew my DL. I was impressed by the service I received and the COVID-19 safety protocols. My visit was fast and easy. Chere Bennett was really nice and knowledgeable.

I would like to commend the two women at the DPS office in Borger. They were professional, kind and a pleasure to work with in getting our Texas driver licenses. We were treated with respect and dignity.

I just wanted to share my positive praise for the experience I had today at the Carrollton DPS. Every worker I spoke to was very courteous and helpful.

My daughter and I had an appointment in Rockwall to get my daughter permit. Joyce was the representative that was assisting us and informed us that we have to have my daughter's original birth certificate not a copy.

Wynell Coleman was great. I am excited to move back to Texas and get my original license back. She welcomed me back and was very sweet about my excitement. Very helpful with the thumb print machine also.