Public Feedback

I don’t have enough adjectives to express how pleased I am with Ms. Hodge’s service; she was very thorough, knowledgeable, patient, and calm.

I was in the Palestine Driver License Office and had the pleasure of being helped by Christina Hohlt.

I just wanted to give my compliments to Ira Hughes at the Lewisville office. I had an expired out of state license and had to start the whole process over again. I was very stressed.

High five for Michelle; she was excellent. Michelle listened to me and all my problems.

I moved to Texas recently, so I came to the Garland Mega Center DPS to get a driver license. I had a surprisingly positive experience!

I recently came in the Hillsboro location to update my medical card. Ms.

Carmen was very helpful. I had a pleasant experience with Carmen. That doesn’t happen very often when you are dealing with a government entity.

I am 61 years old and I recently encountered the most delightful, efficient, and helpful DPS employee I ever have met. I was applying for the first time in Texas.

I just wanted to thank you for your thorough response. Your reply is a first and greatly appreciated.

Lonnie is a good employee. She is good with calming my nerves and getting me an appointment. I don't do computers, so online scheduling is not for me.

I am reaching out to share how professional and courteous Diana Rodrigues was at the S. Gessner Driver License Office. She was very polite and understanding.

This compliment is for Jessica Richard and your entire team at 10810 Galveston RD in Houston office. I had an 8:00 am appt and was completely done at 8:10 am.

Our family is extraordinarily grateful to Lisa for helping us with obtaining our daughter’s license. She was extremely helpful and very kind.

I just wanted to say that Rebeca was wonderful. She really helped us out. I just want to spread the love, and let you know how great she was.

Aliaas Rahim was extremely personable and funny. My process to renew my license was so smooth. This

Greg was amazing. He clarified all the information he provided, was very professional, knowledgeable, and proactive. You have a winner on your hands.

I was recently in your Lampasas office to get my license renewed. I happen to drive by the office in Lampasas around 11:45 AM and fortunately there was no one there for an appointment.

I was just in the Plano Driver License Office on Parker Road to renew my license. Thank you for offering scheduled appointment times.

I went to Plano driver license office located at W Parker Road 75023 to renew my expired Texas Driver License and was impressed!

Laura was very helpful. She made it worth the hold time.

Wendi was very customer service oriented. She helped me set up another appointment. She did her job RIGHT! Wendi was superb.

We recently visited the Paris DPS to obtain my son's permit. I wanted to let you know what a positive experience we had. I really enjoy the appointment concept.

Absolutely remarkable! I am in San Francisco and lost my wallet and could not get into the system. Anita was great and alleviated my frustration. I wanted to give her five stars!

I was in Midland for work purposes and decided to upgrade my driver license while there. My number was called within five minutes of checking in for my appointment.

Carmen was a delight. It is hard to get good customer service, and Carmen did a wonderful job. She was pleasant and happy from the beginning.