Public Feedback

Sharon was extremely helpful, professional and friendly when my wife and I were in the office to get our license. She also knew her job extremely well. Good Rep for the DPS.

I was pulled over by Trooper Cornell. Trooper Cornell was very professional and friendly throughout the entire interaction.

The office staff is personable, efficient and we were able to get in and out without an appointment same day under an hour.

Angelica was very helpful when I went to update my driver license this week. It doesn't expire until 2022, but I needed to get the "star" added to it.

I would like to thank Yolanda Davis for her help she went beyond her duty to make sure I got my license fixed so I could return to work. Thank you again for all the help.

Robert arranged my driver license renewal appointment. I greatly appreciate his assistance in arranging my appointment.

I want to compliment Fernando for his excellent customer service. I was frustrated with pending renewal, update applications and needed the correct documents for the applications to complete.

Jaslyn was awesome to work with. She was very patient and I even witnessed her do a great job de-escalating an angry customer in front of me. Five stars!!!

I just wanted to recognize the help I received from Jaslyn at the Rockwall location. She reviewed my records and determined that my birth certificate was not on file.

I would like to give kudos to Vanessa for being the upmost professional and respectful in doing her job at the best of her ability. She helped my son and myself with all questions, comments and concerns that we had.

Anika greeted me with courtesy and was such a bright light at the end of a long day. She was so kind and had such a heart that it helped my nerves settle.

We had an appointment for my 16 year old to have his driving test. When we walked in, Cindy was being somewhat berated by a frustrated customer.

Rachael was so kind, empathetic and personable as I observed the interactions with her customers. As I waited for my number to be called, I was hoping that I would get called to her line. My hope became a reality.

My dad had two different people assist him with getting his driver license renewed.

My compliments to the desk staff at the Gessner Mega Center for going above and beyond when I lost my social security card while I was in the process of renewing my license.

My son and I went to get a new identification card and license. Jennifer was great and went out of her way to help.

On the morning of January 24, 2020, I had just returned home from a local retail store in Sherman where I had picked up a chair for our home.

Latasha greeted me with a smile and made the actual renewal process quite pleasant. Give her a pat on the back for me and let her know she is appreciated.

My wife and I attended the DPS Hurst Driver License Office renew our driver licenses. We utilized the on-line check in system and had times 30 minutes apart.

I recently visited the Houston Southeast Mega Center for my driver license renewal. The ladies at the reception desk were very helpful and managed to check me in promptly.

Darneisia helped me renew my CDL. She was personable, vibrant, knowledgeable and helped me out without making me feel senseless.

We were helped by Patrina at the S. Gessner location and she was great! She was very helpful, friendly and kind. Love the “get in line” option!! Thanks.

I had a great, quick, easy experience. Carl helped me renew my license and was very kind and helpful.

Jeremy was very engaging and made the process painless. It is nice to have such a pleasant experience after a long wait. Thank you Jeremy for you energy and consideration.

Abdul made us relaxed and was very pleasant as he worked with us. All employees at this location should be commended for the kind attitude and help with the long wait time. Good clear directions all day.