Public Feedback

I went to your website, filled in and printed the correct PDF and gathered what I assumed to be sufficient documentation. Not surprisingly, I missed some details.

First I want to commend your online appointment service. I was pleasantly surprised how efficient it was. I spent a minimum of time waiting for my appointed time.

Recently, my wife and I had our driver licenses renewed. My wife and I received exceptional assistance from Terry LaBorde II.

I wanted to reach out to give a kudos to Jerica, who was the employee that assisted me with my process. My license had expired in California and I needed to obtain one in Texas.

The ladies at the front desk were so helpful and kind. Then I was sent to Aniyaa’s desk to complete the driver license test. She was an absolute wiz on the computer!

John Lopez handled renewing my driver license. He was both friendly and courteous throughout the process. He also took the time to instruct me how to get an answer to a car registration question.

I am pleased with the El Paso location for taking customer service seriously when I went to get my daughter’s permit. The reception was very professional. I was missing a utility bill, but I had it in my vehicle.

I renewed my license at the Andrews office. Olivia gave me an experience I have never had in any driver license office in my 62 years. I mean this in a very positive way.

Kencie was cheerful kind and so very helpful. I didn't realize that my birth certificate wasn't a certified copy and she provided the information so that I could run and get a copy and then get my license renewed.

I would like to say I really like that the office utilizes the "get in line online". I think that online tool shows customers that our time is valuable and makes for a better office experience.

I went to the Cleveland location and was positively surprised about their courtesy and professionalism.

My husband and I wanted to say that our experience with Cassandra was wonderful! She was prompt and explained every step. She even joked with us.

I took my husband to renew his license. I want to thank Armandina on the way she handled my husband’s request for license renewal. He was not physically able to qualify for renewal.

When I first came in I was told I needed a passport or birth certificate, which I did not have. Kendra remained calm and assured me there was no other way because of the new cards and their function.

I went to the Rosenberg Mega Center with my 32 year old son to get him a personal identification card. My son has significant disabilities. Patricia was incredible.

Angelica Villarreal assisted in renewing my license. She was very pleasant and made the whole transaction easy and quick. She was very professional and competent and answered all my questions to my satisfaction.

My wife and I went to renew our licenses and get the gold star. We were impressed with Natalia. What a lovely person, keeping us constantly informed as to the process, what is being changed and what stays the same.

I was extremely pleased with my experience at the testing site. Lisa was very professional and acknowledged me as a person, not as a name on a piece of paper.

South of Waxahachie, I hit something on the highway that destroyed the back passenger tire. I had just dropped the spare when Officer Abreu stopped to slow traffic and, to my surprise, help change the flat.

I was served by a delightful lady named Tanina. I had dreaded the occasion, so it was a wonderful surprise to find myself helped by a woman who truly excels in the art of customer service.

I recently visited our local driver license office in an effort to obtain a permit for my teenage son. The lady that waited on us was extremely cooperative and helpful.

I was on the Mopac Expressway (State Highway Loop 1) driving home from classes at seminary in the early evening of November 12, 2019, when my vehicle lost battery power. I was effectively stranded on the road.

I had a very pleasant experience at Garland Mega Center. All of the workers I came in contact with were very helpful and I especially want to praise the clerk who took care of my license application, Jackie Brown.

My girlfriend and I had to make a trip to the Spring Mega Center. Charita took care of us immediately, quickly and was very understanding and helpful.

I have updated my driver license at the Plano location more than once, and every time Kathy has been extremely patient and very helpful.