Public Feedback

I cannot speak highly enough of Jackie Brown. I have come in several times and she has always been a delight and so very helpful.

I stopped by the office to get my 18 year old son an identification card.

Gloria Cavazos in my opinion went above and beyond her hectic duties at the Sinton office to not only provide great service, but offer encouragement, along with optimism, to successfully complete the four part testing

My wife and I had the task of renewing our driver licenses. We arrive 45 minutes early to find a line of over 100 waiting outside.

I would like to thank the staff working for the DPS office in Terrell. I was up there to renew my license for the gold star. The wait was about 2 hours, but I knew I was going to wait for a bit.

I would like to express my appreciation to Rachel Fisher. She comes to the small town of Panhandle the 1st, 3rd and 5th Tuesdays of every month to serve the citizens of Carson County.

Terry LaBorde II was essentially doing crowd control at the front. The whole time that I was in front of him he was so kind and had excellent customer service.

Jennifer was very professional and a nice person to deal with. She knows her job, was very kind and patient. She’s definitely a keeper!! Thank you so much Jennifer. Your facility was very nice, roomy and clean!

Sharon was patient, personable and very knowledgeable. I was pleasantly surprised when I encountered this young lady during my renewal process.

My spouse and I visited your Brady office to replace both of our licenses, due to a recent address change we had from building our new home.

I took my 81-year-old uncle to the DPS office in Texas City to get an identification card. He is nearly blind and I’m 72 years old and have a tremor that makes writing difficult.

I was in the Wichita Falls Texas driver license office to renew my driver license. I had received a letter saying that I was not eligible to renew online. Belinda was so kind and considerate.

Just wanted to send a high five out to Stacy and the other cool women working at the Columbus location. Had to get the "star" on my license. Been putting this chore off due to the dreaded wait time.

Every staff member I interacted with was extraordinary. Smiles and joy through what has understandably been a difficult time in their line of work. One in particular was truly just exemplary.

The IT team is the best! Sandra Jaros worked tirelessly to try to get my old and then new laptop working. I can't thank her enough for all the time she spent helping me! Jess A.

I wanted to take the time to bring to your attention the amazing customer service I received at your Pierce location.

Somewhere near Kingsville, I missed seeing a work zone sign and was pulled over by Trooper Marcus Bulluck.

After I failed to get the correct documents for proof of residency, Idalia still managed to get my application through by using my bank statement and proof of insurance.

I went to renew my license, Manuel greeted me with such a genuine welcoming smile, I felt like I was being greeted by a friend instead of by a stranger.

I went to the Terrell location to get a new license after moving back to Texas from Chicago. There was a huge crowd with some people getting rude and frustrated.

Melissa went above and beyond to make our experience getting a permit as quick and painless as possible. Our school did not write the date clearly on the VOE. It was not acceptable.

Trooper Collier helped my wife and sister-in-law change a flat tire at FM 2105 and Arden Rd. He got his nice clean uniform dirty and messed up.

I went to the Midland office to renew my license. I was greeted at the door by Myrta Cortez with a smile and a very pleasant conversation checking to see if I had all the necessary documents.

Thank you for everything you do! We appreciate you and your entire team!

Thank you for the online scheduler. I went to renew my license and was not aware of the service. I needed my social security and passport for new license and wait was approximately two hours without an appointment.