Public Feedback

Our experience with Stacy at the Columbus office was wonderful. She was congenial and efficient. In fact, all of my experiences at the Columbus office have always been very good.

I want to commend one of your customer service representatives at the Georgetown office.

I was with my cousin and Krysti helped him. She was the sweetest girl I have ever seen at any place of employment.

I brought my 96-yr-old dad into the Pat Booker location to apply for an identification card. The place was packed. There was a lady calling out ticket numbers.

I want to give kudos to the Canton office. My visit was the best experience I've ever had at a Texas DPS office. The employees were very nice, kind and informative.

We had a wonderful experience at the Carrollton Mega Center. We were able to get in line online and secured an early morning appointment. We arrived a few minutes before appointment time and the place was packed.

I took my elderly mother in for a state identification card. Tania was polite, patient, efficient, prompt and very respectful. You can tell that she really enjoys what she does there. Thank you again Tania.

I would like to send kudos to Anika for her exceptional service at the Carrollton Mega Center. She was helpful and friendly through the process of me getting my 15 year old a permit.

Went to the New Braunfels office and used the DPS site to download forms and make sure I had all the documents required.

I would like to compliment both Christine Gilmore and Ashley Corona. I was very pleased with the quality of service I received from both at the Terrell office.

Collin greeted me with a smile and made my attitude change for the better. I enjoyed meeting him and working through the process.

The employees in the Jacksonville office are polite, helpful and efficient. Patricia helped my husband and was a pleasure to work with. Very polite and helpful.

I would like to give kudos to Lisa for providing outstanding service at the Rockwall office. She was very friendly and informative. Lisa educated us on our next step to getting my son's driver license.

The custodial staff should be recognized for everything they’ve done to keep every employee at DPS safe.

Isis was so friendly and so helpful that it was an enjoyable time. I had gone expecting to spend half a day there, but she was quick, friendly and courteous at the same time.

I would like to express my gratitude for the great customer service my father and I have received by Thomas Johnson.

We needed to renew our handicapped son’s identification card. We contacted Portia Dukes at the Baytown Driver License Office and she was very helpful explaining how we could handle the renewal.

I just wanted to reach out to let you know about the outstanding customer experience I had with Vanessa at the Houston North Mega Center. She was incredibly patient, informative and kind-spirited.

Props to the amazing work that the staff in Eagle Pass office has demonstrated when both my 18 year old twins came into take out their driver license.

On my last two visits to the Amarillo location I had the privilege to receive Amparo’s help. She helped me tremendously by providing her great customer service.

Natalie went above and beyond by making sure I had what I needed and the information on my paperwork was correct. She was polite, very knowledgeable and made me feel like I was in good hands.

LaTonya’s customer service is phenomenal! She made this frustrating process so much easier! She obviously takes pride in her job!

As a senior renewing my license it could be a stressful situation considering COVID-19, it’s constantly on our minds especially at my age. I got my number and proceed to wait for my turn.

Kristian's pleasant manner, patience and cheerfulness made renewing an easy process.

When she was dealing with an elderly gentleman before my turn, she was very patient in assisting him and helped him understand and acquire his license.