Susan Monaghan

October 4, 2021

Our team had many questions regarding the letter dated August 3, 2021 on Clearinghouse Updates and how to proceed. We called this morning and spoke to Susan. I just want to share that Susan was incredibly helpful. She was so patient and used the time to help us learn more about how to make changes, what impact those changes had and next steps to ensure our compliance. We started off very nervous about what we had to do, but ended up being completely at ease and confident in our ability to complete all that was needed. It was a true teachable moment and she certainly taught us a lot!