I went to the Fort Hood driver license office to get my 87-year-old mother-in-law a state ID/driver license. We made an appointment for 2 o’clock, but somehow there was a glitch in the system and it didn’t show up on the books. We had the appointment for two months, we thought. Anyway, since everyone needs an appointment, things were a little hectic at the office. Nicole handled everyone with courtesy and care. It was a little frustrating or very frustrating, but again Nicole kept her cool. She assisted in rescheduling our appointment for a later date. I just want to complement her and thank her for her help and remaining professional with the myriad of people that want service or have issues.