We recently visited the Gainesville Driver License Office and just wanted to say how much we appreciated how friendly Jan was and how patient she was with us while trying to get some information sorted out on my son's driver education certificate. She was busy trying to manage people coming in and helping us and she never made us feel rushed. She made being at the office a pleasant experience. I also appreciated how one of her co-workers was kind enough to finish helping us while Jan was helping other customers. We love the new appointment process, but even before that was an option, we traveled from Frisco to get my daughter's license to this location. The wait is typically not too bad and the workers are nice.