Shannan not only is courteous and professional, but kind and understanding. Her manner in dealing with the public put all of us at ease as she explained to the people what forms needed to be used for what we needed. She did this several times and was warm and approachable each time. When she assisted me it was like I was being instructed by a good friend. She was very quick, put me at ease, and had my renewal done faster than I ever thought. She goes above and beyond her call of duty.