The Regulatory Services Division (RSD) Contact Center now offers extended hours to better serve its customers.
Representatives are available to assist you Monday through Friday from 7 a.m. to 6 p.m., by phone, email or by completing the form below.
Notice: On September 15, 2026, Capitol Access Pass (CAP) and Handgun Licensing (LTC) complaints, hearing requests, and document uploads will be handled by our new RSD Connect System. You will be automatically redirected to RSD Connect when choosing to submit a complaint, request a hearing, or submit documents.
Note: All required fields are identified by an asterisk ( * )
Mail Including Payment: Texas Department of Public Safety PO Box 15888 Austin, TX 78761-5888 Mail without payment to: Texas Department of Public Safety Handgun Licensing Program, MSC 0245 PO Box 4087 Austin, TX 78773-0245
(512) 424-7293
