The Regulatory Services Division (RSD) Contact Center now offers extended hours to better serve its customers.
Representatives are available to assist you Monday through Friday from 7 a.m. to 6 p.m., by phone, email or by completing the form below.
Notice: On September 15, 2026, Capitol Access Pass (CAP) and Handgun Licensing (LTC) complaints, hearing requests, and document uploads will be handled by our new RSD Connect System. You will be automatically redirected to RSD Connect when choosing to submit a complaint, request a hearing, or submit documents.
Complaint reporting assists Texas DPS Regulatory Services Division in identifying regulated individuals and businesses that may be operating in a manner inconsistent with the conditions of their licensure and in providing corrective measures through compliance and enforcement services.
