DPS Public Information Act Update – COVID-19

September 25, 2020


Due to the public health threat posed by COVID-19, many of the physical offices of the Department of Public Safety remain closed with many DPS employees working remotely or directly involved in responding to the public health disaster.  Responses to public information requests may be delayed due to limited access to certain records.

According to guidance issued by the Office of the Attorney General regarding COVID-19, if a governmental body has closed its physical offices for purposes of a public health or epidemic response, or if a governmental body is unable to access its records on a calendar day, then such day is not considered a business day for open records purposes, even if staff continues to work remotely or staff is present but involved directly in the public health or epidemic response. If a public information request seeks records that are inaccessible due to the physical closure of an office or limited staffing, the department will notify the requestor that a specific response may be delayed.  See Calculation of Business Days and COVID-19.

The Department is committed to providing access to public information and appreciates your understanding and patience during this unprecedented time.

Public Information Act

The Public Information Act guarantees the public access to information maintained by a government agency. It is our policy to provide you with the fullest possible access to public information. If you wish to request records under the Texas Public Information Act, please refer to the following requirements and guidelines.

Requests for public information must be made in writing. Your request should include your name, address, and as much description as you can provide regarding the records you are requesting.

Requests for information may be mailed to the Texas Department of Public Safety, Office of General Counsel - Open Records, Box 4087, Austin, TX 78773-0140; dropped off in person at 5805 N. Lamar Blvd, Austin; or submitted via the Public Information Request page, or emailed to OGC.Webmaster@dps.texas.gov. Please note that as of September 1, 2019, requests for information sent via fax will no longer be accepted.

Electronic requests will be accepted only if they are sent through our Public Information Request page or emailed to OGC.Webmaster@dps.texas.gov.

Telephone requests are not considered public information requests.

You may obtain a Texas Peace Officer’s Crash Report (CR-3) (regular or certified) from the Texas Department of Transportation’s Crash Report Online Purchase System.

To request a driving record, you must submit the required information and pay the applicable fee.

To request a criminal history record, you must submit the required information and pay the applicable fee.

  • You may obtain your own criminal history record by following the procedure set forth in CR-63, Procedure for Review of Personal Criminal History Record Information (PDF).
  • Criminal history record information pertaining to a conviction of or a grant of deferred adjudication to a person for any criminal offense is available online.
  • Public CHRI may also be obtained by submitting a request containing as much identifying information as possible, along with a check or money order in the amount of $10 made out to TxDPS, to Crime Records Service, PO Box 15999, Austin, TX 78761-5999.

DPS is under no legal obligation to respond if the requirements of the Public Information Act are not followed. For questions about the Public Information Act, please consult the Office of Attorney General, Open Government Division.