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Private Security information regarding Hurricane Harvey (PDF)

   TOPS Update 8/9/17

NEW Features

  • Individuals can now update their physical and mailing addresses, primary and alternate phone numbers online at any time – Login, locate the drop-down menu on My Profile and select Change Contact Information.
  • Training School specific search added to Licensee Search page – After clicking on Licensee Search, you will have the option to click the slider to turn on a search for only training schools. You can choose the school type, and also add in a city or zip to narrow the results.
  • Class Y and Class X stakeholders can view certificates and employee reports from the My Businesses tab.
  • Require business license number and hire date for PPO.
  • Updated verbiage on the Create Account instructions and error messaging on the re-enter email screen to ensure accuracy. This verbiage is more specific and clearer to understand.
  • Branch office renewal option is now available after the parent company renews.
  • Expanded employer rejection reasons to include "Duplicate Registration".
  • Changed the Peace Officer Question and Military Service responses to allow individuals that may qualify for the fee exemption to opt-out and pay the full fee.
   TOPS Update 5/30/2017

NEW Features

All users:

  • Simplified login functionality to allow for login or a single flow for all other login activity ("Account Wizard")

Individual Applicants

  • Added a pay button to individual applications to allow registrant to pay for renewal applications for up to 15 days after cancelling or errors during the payment process

Businesses

  • Redesign My Businesses tab for improved handling of day-to-day tasks by active stakeholders and introduce new functionality
    • Employee Search: Search and view employee records
    • Employee Terminations: Select a particular employee record, view the Hire Date(s) and enter the Termination Date(s). This includes inflight applications and registrations. This action will serve as official notification of termination; the name of the individual that is signed into the profile will be recorded and retained with the Termination Date. Keep in mind that you will not be permitted to alter a date which is already a part of the official record. Please note that you may not use this process to add a Termination Date for a Stakeholder application or registration.
  • Employee Application Checklist/Document Upload – You will be able to select an inflight application for an employee and view the application checklist. Application checklists include information on necessary documents, including reasons for the rejection of submitted documents. This provides valuable information to the applicant to ensure they have the correct document before uploading.
  • Document Upload - From the employee's application checklist, you will be able to upload and classify required documents on the employee's behalf. After uploading the documents, you may refresh the screen to see that the checklist has been updated to show the requested documents have been received and are now pending review.

   TOPS Update 5/3/2017

The Texas Online Private Security (TOPS) licensing system continues to evolve, increase functionality and streamline tasks to create efficiencies for both companies and individual applicants. We continue to enrich TOPS functionality and more features are coming very soon.

Features to improve application processing time and status detail after logging into your TOPS profile:

  • Document Upload - Applicants will upload and classify required documents for pending Individual and Business Applications directly to their TOPS profile. This feature will be found on the application checklist screen. After uploading documents, the applicant may refresh the screen to see that the checklist has been updated to show the requested documents have been received and are now pending review. The upload process includes virus scanning to keep TOPS secure.
  • View paid and unpaid Business Applications.
  • View checklist for pending Business Applications.
  • Application checklists will include any reasons for the rejection of submitted documents. This provides valuable information to the applicant to ensure they have the correct document before uploading again.
   TOPS Update 3/29/2017

New Layout and Features!

  • New Layout: Sections are displayed in separate tabs. This makes the information easier to navigate and improves system responsiveness. If you select a tab that has no data, don't worry; this simply means that this tab does not pertain to your particular profile.
  • New Features:

    Application Checklist - After an application has been submitted and the fee has been paid, applicants will be able to navigate to the My Applications tab and select Checklist. The checklist contains the complete list of required items for this application along with the status of each item. The Checklist is created by TOPS as soon as payment is received for the application. This is real-time customized information which will be updated as requirements are met. Applicants will know exactly which documents need to be submitted for this particular application and should only submit those items listed.

   TOPS login change 2/27/2017

Accounts will now use email address and a user created password for login.  There will be an activation email sent as part of the account setup.  Once you click on the link to activate the account, you may login from any device without having to re-activate. The user will choose and answer security questions to enable password reset functionality and continue to ensure your information is secure.

Password requirements are 12-20 characters in length and must contain at least 2 upper case, 2 lower case, 2 numbers and 2 special characters.

The captcha function will be activated after multiple incorrect login attempts.

Existing users will need to create an account on their first interaction with TOPS after the release on the 27th.  New applicants will be able to complete and pay for an application, then will be directed to create an account once DPS receives the completed and paid application. User guides will be located on the Application Instructions page before 2/27/17.

   Program Information 8/29/2016

The Private Security Program has transitioned to a new online application process and a new licensing database called Texas Online Private Security System (TOPS). TOPS is more user-friendly, provides faster application processing, allows communication by email, and includes real time licensing and registration information. TOPS has allowed for the following program changes:

Emails – All correspondence will be sent via email. Visit TOPS to provide your email address

Company Affiliations – Individuals may submit and make payment for an application for registration without being affiliated with a company. The pocket card will not be mailed until the applicant is affiliated with a company.

Pocket Cards – All pocket cards will be mailed to individual registrants. Please ensure the mailing address is current by visiting TOPS

Synchronized Expiration Dates –An individual will have one expiration date for each of the following registration/license types:

  • All their Unarmed registrations
  • All their Owner/Manager registrations
  • All their Instructors licenses
  • All their Commission and Personal Protection Officers registrations

Background Check Required – Background checks are now required on renewal applications as well as all armed (commissioned) applications regardless current or previous registrations held. There is a $25 FBI background check fee for this. If the applicant receives an email stating, "Background Required", no action on the part of the applicant is required, as the crime records department is attempting to use fingerprints on file whenever possible. If there are no fingerprints on file or the fingerprints are of poor quality, the applicant will receive a second email stating, "Fingerprints required". In those rare cases, the applicant will need to submit fingerprints. Please see fingerprint instructions for more information.

Payments – Electronic Checks will only be accepted from licensed companies. All individual applicants must pay by credit/debit card.