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News Release

August 1, 2018

DPS Adds Grand Prairie Driver License Office to Summer Safety Initiative

AUSTIN – The Texas Department of Public Safety (DPS) today announced that a temporary initiative to address summer-related safety concerns at select driver license (DL) offices has been expanded to include the Grand Prairie DL Office. Beginning Monday, Aug. 6, only mandatory in-office transactions will be provided at the Grand Prairie DL Office. Summer is one of the busiest times at Texas DL offices, and this increased demand combined with summer heat and limited waiting areas is creating life-safety concerns for customers who have to wait outside. The summer-related safety initiative continues until Aug. 31, 2018, at seven offices, including the original six DL offices announced last month (Denton, Plano, Rockwall, Conroe, Houston-Dacoma, and Temple).

Statewide, the majority of Texans who are eligible to conduct their transaction online, by phone or by mail, which would allow them to skip the trip to a DL office altogether, currently are not taking advantage of these convenient options. This results in more customers inside DL offices and longer wait times, including for those who are required to come into an office. For example, in fiscal year 2017, approximately 52 percent of all customers (more than 3.6 million people) who came into DL offices didn’t need to do so.

Additionally, in certain offices where there is limited physical space in the waiting areas — like the Grand Prairie, Denton, Plano, Rockwall, Conroe, Houston-Dacoma, and Temple — customers are regularly subject to waiting outside the buildings as DPS works to accommodate customer demand while also complying with fire code laws. With the extreme summer heat, this creates a serious life-safety concern for our customers.

As part of this initiative, customers who visit any of these seven locations and are eligible to conduct their transactions online, by mail or by phone, will be directed to an alternate full-service DL location nearby, should they still prefer an in-office visit. The affected offices and their full-service alternative locations are as follows:

DPS offers the following tips to increase convenience for all customers across the state:

Visit DPS’ online services for more information.

### (HQ 2018-075)