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News Release

July 5, 2018

DPS Launches Temporary Initiative to Address Summer-Related Safety Concerns at Six DL Offices

DALLAS - The Texas Department of Public Safety (DPS) today announced a temporary measure to reduce overcrowding at six driver license (DL) offices. Summer is one of the busiest times at Texas DL offices, and current overcrowding at these select offices (Conroe, Denton, Houston-Dacoma, Plano, Rockwall and Temple) is creating life-safety concerns as customers wait outside in the summer heat. Beginning Monday, July 9, these six locations will provide only mandatory in-office transactions until August 31, 2018.

The majority of Texans who are eligible to conduct their transaction online, by phone or by mail, which would allow them to skip the trip to a DL office altogether, currently are not taking advantage of these convenient options. This results in more customers inside DL offices and longer wait times, including for those who are required to come into an office.

Additionally, in certain offices where there is limited physical space in the waiting areas — like the Conroe, Denton, Houston-Dacoma, Plano, Rockwall and Temple offices — customers are regularly subject to waiting outside the buildings as DPS works to accommodate customer demand while also complying with fire code laws. With the extreme summer heat, this creates a serious life-safety concern for our customers. As part of this initiative, customers who visit any of these six locations and are eligible to conduct their transactions online, by mail or by phone, will be directed to an alternate full-service DL location nearby, should they still prefer an in-office visit. 

This temporary initiative at these six offices will run from Monday, July 9 through Friday, August 31, 2018. In the meantime, the alternate full-service locations are as follows:

DPS offers the following tips to increase convenience for all customers across the state.

View more information about all of DPS’ online services.

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