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News Release

April 22, 2014

DPS Reminds Texans to Use Online Driver License Services, Mega Centers this Summer

AUSTIN – The Texas Department of Public Safety (DPS) is encouraging residents to beat the summer rush at driver license offices across the state by renewing their license or identification card early or online. The summer months are typically one of the busiest times of year at driver license offices, and many eligible Texans can skip the trip to the office completely via online renewal of their license, identification card or change of address at

“With students and families out of school or off work, Texas driver license offices tend to be especially busy during the summer months,” said DPS Director Steven McCraw. “Many Texans are eligible to take advantage of our customer-convenient options for online and phone renewal of licenses and identification cards, and are encouraged to visit high-capacity driver license mega centers in metropolitan areas if needed.”

If a trip to a driver license office is necessary, customers in the major metro areas should visit mega centers in their area. Located in the Austin, Dallas, Fort Worth, Houston and San Antonio metropolitan areas, driver license mega centers offer high-capacity facilities and technology designed to improve efficiency and customer service. Mega centers feature an innovative queuing system that offers customers the convenient option to reserve a spot in line before going to the office. Customers can virtually enter the line via cell phone, online or using a land line.

To be eligible to renew online, the card holder must be a U.S. citizen and the expiration date on the card must be within one year. When the card is renewed, the expiration date on the new card will be six years after the current card’s expiration date, whether customers renew early or not.

Additionally, in order to renew online, the card cannot have been expired for more than two years. Requirements for renewing online are available at, the official website of the State of Texas. Customers can also renew by phone at 1-866-357-3639. The eligibility requirements for phone renewal are the same as for online renewal. The fee is the same for online, in-person and telephone renewals.

Licenses must be renewed in person every 12 years, so an updated photo can be taken and eyesight can be tested. If residents need to come into the office to renew, they can do so within one year prior to the expiration date, which means they can pick a time that is convenient for their schedule.

Customers may obtain a replacement driver license or identification card online if they are able to provide the 20 character code on the front of their current license or card.

Visit the DPS website to make sure you have the proper paperwork (including documents needed for residency requirements) before making the trip to the office:

Many offices require online scheduling in order to obtain an appointment for a driving test. To see if an office near you offers online scheduling, visit

To find out more about online renewal services, visit:

To find out additional information about the mega centers and the technology that allows you to get in line before coming into the office, visit:

### (HQ 2014-048)