Frequently Asked Questions

  1. What is the starting salary?

The starting salary for a probationary PCO is $2,438.50

After probation, a 1-year career progression - $2,604.32
PCO II at 2 years - $2,781.41
PCO III at 4 years - $3,024.33
PCO IV at 7 years - $3,229.99
PCO V at 10 years - $3,978.45
SR PCO at 16 years - $4,368.17

  2. How long does the hiring process take?

The process to join the DPS Communications Service is a lengthy one and may take several months, as the hiring process is very thorough. It begins with the initial State of Texas Application and initial screening. Qualified applicants must then successfully complete the CritiCall test which is a computerized simulation of job duties performed by DPS Police Communications Operators on a daily basis. Applicants must submit to a polygraph examination, and after completing required paperwork, a thorough background investigation is conducted by a DPS Trooper. Then a 3-person interview board is held to interview the candidates. Applicants who are selected must submit to a drug screen and physical examination. A Conditional Job Offer is made, and upon successful completion of the above requirements, and the approval of the Deputy Assistant Director of the PSCB, the applicant may come to work for DPS Communications. The process may be long, but becoming a part of the DPS Communications Team is well worth the wait.

  3. How much training is required?

A variety of training is available to DPS Communications personnel. After initial employment they must complete CCTP (Communications Comprehensive Training Program), which includes intense study on different job duties specific to the Communications Service, including radio, telephone, and Computer Aided Dispatch (CAD) and telecommunications.

In addition to CCTP and on-the-job training, a 40-hour Basic Communications School is a requirement for new employees. Training is also provided for TLETS and TCIC which is required for TCLEOSE certification, as well as for other databases, including Omnixx, TDEx, DLS and EPIC which may be used routinely in day-to-day operations. Additionally, employees must attend re-certification every 2 years at Communications In-Service school. Required on-line training includes but is not limited to, NIMS and the Incident Command System. Personnel may also participate in field training with the CEOT, in-car and interoperability exercises and Texas Highway Patrol Recruit Classes. Supervisory personnel are required to attend additional training as assigned or as required of their positions.

  4. How much sick leave can I earn a month?

Sick leave is earned at the rate of 8 hours per month and may be carried from year to year. A Sick Leave Pool is available to those who make a contribution to the pool.

  5. Are there any job openings, If so, where?

To see if there are any openings for Police Communications Operators in the State of Texas please follow this link.

  6. Is there a probation period after I'm hired?

Yes, there is a one (1) year probation period from the time of employment.

After successful completion of the first year an employee will have passed the probation period and is entitled to a 1-year career progression salary increase.

  7. Is there a uniform policy? What is it?

A clothing policy is in place; shirts are provided by DPS to complement a formal, casual and field uniform. Employees are required to conform to the hair and jewelry standards.